At a Glance
- Tasks: Take customer orders and provide top-notch support to our elderly customers.
- Company: Join Apetito UK, a caring company focused on excellent customer service.
- Benefits: Earn £13.45 per hour, enjoy 33 days of holiday, plus a discretionary bonus.
- Why this job: Make a real difference in the lives of elderly customers while gaining valuable experience.
- Qualifications: Customer service experience and a friendly, confident phone manner.
The predicted salary is between 27800 - 27800 € per year.
Apetito UK in Westham is seeking a Customer Services Advisor for a 6-month fixed-term contract, working 24 hours per week over any three days out of six. The role involves taking customer orders, providing support, and ensuring excellent service for primarily elderly customers.
Key requirements include:
- Experience in customer service
- Attention to detail
- Confident telephone manner
The position offers a competitive salary of £13.45 per hour, along with benefits such as a discretionary bonus and 33 days of holiday per year.
Compassionate Customer Care Advisor — Part‑Time (24h/Week) employer: apetito UK
Apetito UK is an exceptional employer that prioritises the well-being of its employees while providing meaningful work in the community. With a strong focus on employee growth, a supportive work culture, and generous benefits including a competitive salary and 33 days of holiday, Apetito fosters an environment where compassionate individuals can thrive. Located in Westham, this role offers the unique opportunity to make a positive impact on the lives of elderly customers, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Compassionate Customer Care Advisor — Part‑Time (24h/Week)
✨Tip Number 1
Make sure you research Apetito UK and understand their values. When you get the chance to chat with them, show that you’re genuinely interested in helping elderly customers and how your experience aligns with their mission.
✨Tip Number 2
Practice your telephone skills! Since this role requires a confident telephone manner, try role-playing with a friend or family member. This will help you feel more at ease when taking calls during the interview.
✨Tip Number 3
Prepare some examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond, especially if they relate to elderly customers. We want to hear those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Compassionate Customer Care Advisor — Part‑Time (24h/Week)
Some tips for your application 🫡
Show Your Compassion:When writing your application, let your genuine care for customers shine through. We want to see how you can connect with our elderly clients and make their experience better.
Highlight Relevant Experience:Make sure to mention any previous customer service roles you've had, especially if they involved working with older adults. We love seeing how your past experiences can benefit our team!
Be Detail-Oriented:Attention to detail is key in this role. In your application, showcase examples where your meticulous nature has made a difference in your work. We appreciate candidates who take pride in getting things right!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at apetito UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how they relate to providing excellent service, especially for elderly customers. Think of specific examples where you went above and beyond to help someone.
✨Show Empathy and Patience
Since you'll be dealing with elderly customers, it's crucial to demonstrate empathy and patience during the interview. Prepare to share instances where you've successfully handled sensitive situations or provided support to those in need. This will show that you understand the importance of compassion in customer care.
✨Practice Your Telephone Skills
A confident telephone manner is key for this role. Consider doing mock phone calls with a friend or family member to practice your tone and clarity. Make sure you can convey warmth and professionalism over the phone, as this will be essential when interacting with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
