Retail Sales & Operations Manager in Brierley Hill

We are looking for an exceptional Retail Sales and Operations Manager who will lead our team in the Birmingham territory. The successful candidate will be a self-starter with a can-do attitude, proactive, and have a positive outlook. We’re dedicated to delivering good old-fashioned service to our customers and to making a real difference to their lives.

Responsibilities

• Lead by example, support and enable the frontline team, empowering them to delight customers.
• Develop and support the team to talk passionately and knowledgeably about our food.
• Create an environment where the team respects and supports each other, striving to do their best for customers and colleagues.
• Prioritise the health and safety of your team members above all else.

Cost of Local Distribution (COLD)

• Deliver the agreed target for local distribution costs at the depot.
• Focus relentlessly on labour, vehicle, depot and local marketing costs.
• Review monthly performance with the Regional Manager and ensure actions are executed to stay on target.

Growing Sales

• Implement national campaign activities for new and existing customers.
• Ensure all CRM activities are executed.
• Implement local growth initiatives to deliver agreed targets (e.g., sheltered housing, CSA training).

Community Engagement

• Engage and immerse your team within the local community to support further sales growth.
• Partner with community organisations, local hospitals and healthcare professionals.

Essential Experience, Skills and Abilities

• Establish exceptional relationships with customers.
• Demonstrable experience in delivering sales and profitability targets with a focus on high service standards.
• Lead a team, create an engaged culture, and develop staff to reach their potential.
• Interpret data to identify key levers for success.

Desirable Experience, Skills and Abilities

• Experience in retail, care, hospitality or owning a business.
• Experience implementing and complying with health & safety processes.
• Experience managing employee consultation and driving change initiatives.

Qualifications

• GCSE or equivalent Maths and English.
• At least 2 years of a UK manual driving licence.

All offers of employment are subject to a driving assessment, driving licence checks and basic DBS checks.

Benefits

• Competitive salary – accredited Living Wage employer.
• 33 days holiday per year, including bank holidays.
• Option to purchase up to 5 additional days of holiday per year.
• Discretionary annual bonus scheme.
• Pension scheme – employer matched contributions up to 4%.
• Life assurance scheme worth at least 1× annual salary.
• Free turkey or voucher at Christmas.
• Apetito perks scheme including salary sacrifice options and retail discounts.

We encourage you to apply even if you’re not confident you meet all the essential criteria. We are an accredited Living Wage employer recognised by the ETI and committed to inclusion, sustainability and delivering outstanding meals to our community.