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For Companies At a Glance
- Tasks: Manage and optimise our B2B applications, ensuring smooth operations and user support.
- Company: Join apetito UK, a family-owned business dedicated to making a difference.
- Benefits: Enjoy competitive salary, 25 days holiday, and a range of perks including discounts.
- Why this job: Be part of a mission-driven company focused on sustainability and community impact.
- Qualifications: Experience with CRM platforms, strong problem-solving skills, and attention to detail.
- Other info: Great opportunity for career growth in a supportive and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the B2B Applications Manager role at apetito UK
We are seeking a proactive and detail-driven B2B Applications Manager to take ownership of our core commercial applications – HubSpot CRM and my.apetito, our B2B eCommerce platform.
Overview
This role will focus on delivering BAU operations for HubSpot and myapetito, driving data quality, governance, and reporting to support informed commercial decision‑making, embedding HubSpot effectively within sales, marketing, and wider commercial teams (including training and onboarding new users), providing first-line system support, and feeding platform insights to shape the future vision of HubSpot and myapetito in partnership with the B2B Product Owner.
Responsibilities
- Delivering business-as-usual (BAU) operations for HubSpot and myapetito.
- Driving data quality, governance, and reporting to support informed commercial decision-making.
- Embedding HubSpot within sales, marketing, and wider commercial teams, including training and onboarding new users.
- Acting as the first point of contact for system support, ensuring issues are resolved quickly or escalated appropriately.
- Supporting the B2B Product Owner in shaping the future vision of HubSpot and myapetito by feeding in platform insights, user feedback, and commercial needs.
The successful candidate will be pivotal in ensuring our commercial teams have the tools, insights, and confidence to use these applications to their fullest potential.
HubSpot CRM
- User Management: Create, deactivate, and manage user access/permissions.
- System Maintenance: Conduct regular health checks, manage system integrity, and make minor configuration updates.
- Technical Support: Deliver Tier 1 & 2 support to users, troubleshooting issues and escalating where needed.
- Data Quality & Governance: Maintain clean, consistent, and accurate data; carry out regular audits; enforce standards.
- Reporting & Insights: Build and maintain dashboards and reports to support sales, marketing, and senior leadership.
- Workflows & Automations: Monitor, review, and adjust processes to remain efficient.
- Training & Enablement: Deliver regular training sessions (new starters and refreshers), create supporting materials, and champion HubSpot best practice.
my.apetito (B2B eCommerce Platform)
- Support the day-to-day running and performance of the platform.
- Provide user and customer support, acting as the first line of contact for queries.
- Monitor and escalate technical issues to internal IT or third-party providers.
- Maintain data accuracy for product listings, customer records, and order flows.
- Support the rollout of new features and enhancements in partnership with the digital and IT teams.
- Provide feedback and recommendations to the B2B Product Owner based on usage trends, customer experience, and team input.
Cross-Application Responsibilities
- Act as business owner for application performance, availability, and usability.
- Collaborate with sales, marketing, and IT to ensure systems meet evolving business needs.
- Support integration points between HubSpot, myapetito, and other systems.
- Document processes, user guides, and system changes to support knowledge sharing.
- Partner with the B2B Product Owner to shape the vision and roadmap for HubSpot and myapetito, ensuring business priorities and user feedback are represented.
Essential Experience
- Hands-on experience administering a CRM platform (HubSpot preferred).
- Strong understanding of data governance and reporting best practice.
- Proven ability to deliver system training and build user confidence.
- Experience with BAU application support, ideally across multiple platforms.
- Excellent problem-solving and communication skills.
- Strong attention to detail and organisational skills.
Desirable Experience
- Experience supporting B2B eCommerce applications.
- Understanding of systems integration and data flows.
- Exposure to sales and marketing processes within a B2B environment.
- Project coordination or change management experience.
- Competitive salary – accredited Living Wage employer
- 25 days holiday per year, plus bank holidays
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Subsidised canteen
- Free parking
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
About apetito
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito’s commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we’re on a mission to build an inclusive workplace where everyone reaches their full potential.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Food and Beverage Manufacturing
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B2B Applications Manager employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Applications Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice common interview questions with a mate. The more comfortable you are, the better you'll come across when it’s showtime!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace B2B Applications Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the B2B Applications Manager role. Highlight your experience with HubSpot CRM and any relevant eCommerce platforms, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's data governance or training users, we want to see how you’ve made an impact in your past positions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and you can be sure it’s seen by the right people. Plus, it’s super easy!
How to prepare for a job interview at apetito UK
✨Know Your Stuff
Make sure you’re familiar with HubSpot CRM and my.apetito. Brush up on their features, functionalities, and how they integrate with sales and marketing processes. Being able to discuss specific examples of how you've used these platforms will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you’ve tackled technical issues or improved data quality. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Emphasise Training Experience
Since training new users is a key part of the role, be ready to share examples of how you’ve successfully trained others in the past. Discuss any materials you created or methods you used to ensure users felt confident with the systems.
✨Be Ready to Collaborate
This role involves working closely with various teams. Prepare to talk about how you’ve collaborated with different departments in previous roles. Highlight your communication skills and how you’ve gathered feedback to improve system usage.
