Retail Sales & Operations Manager in Ashburton

We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in South Devon. The successful candidate will be a self-starter with a can-do attitude and a proactive, positive outlook. They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique good fashioned service ethic. They will want to make a real difference to our customers’ lives.

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers’ needs while maintaining ethical and sustainable practices.

Happy Teams – Good Old-Fashioned Service

• Empower and enable the team to delight customers and deliver brilliant, good old-fashioned service.
• Develop and support the team to speak about our food passionately and knowledgeably.
• Create an environment where team members respect and support each other, providing opportunities to always strive to do their best for customers and colleagues.
• Build a culture that prioritises health and safety of team members above all else.

Costs of Local Distribution (COLD)

• Relentlessly focus on labour, vehicle, depot and local marketing costs as principal levers.
• Review performance each month with the Regional Manager.
• Ensure all agreed actions are executed so the depot remains on target.

Growing Sales

• Implement all national campaign activities for new and existing customers.
• Ensure all CRM activities are executed.
• Implement local growth initiatives to deliver targets (e.g., sheltered housing, CSA training).

Community Engagement

• Engage with community organisations, local hospitals and healthcare professionals.

Essential Experience, Skills, and Abilities

• Establish exceptional relationships with customers.
• Demonstrate experience of delivering sales and profitability targets, setting high standards and focusing on exceptional service.
• Lead a team, creating an engaged culture and developing team members to reach their true potential.
• Interpret data to determine key levers for success.

Desirable Experience, Skills, and Abilities

• Experience in retail, care, hospitality or owning a business.
• Experience implementing and complying with Health & Safety processes.
• Experience managing employee consultation and change initiatives.

Qualifications

• GCSE or equivalent Maths and English.
• You must have held a UK manual driving licence for at least 2 years.

All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.

Benefits

• Competitive salary – accredited Living Wage employer.
• 33 days holiday per year, including bank holidays.
• Option to purchase up to 5 additional days holiday per year.
• Discretionary annual bonus scheme.
• Pension scheme – employer matched contributions up to 4%.
• Life assurance scheme worth at least 1× annual salary.
• Free turkey or voucher at Christmas.
• Apetito perks scheme including salary sacrifice options and retail discounts.