At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive local sales growth.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, dedicated to making a difference.
- Benefits: Enjoy a competitive salary, bonus, and benefits while working in a supportive environment.
- Other info: Be part of an ethical organisation that values innovation and team well-being.
- Why this job: Make a real impact in your community by providing good old-fashioned service.
- Qualifications: Experience in retail or hospitality, with strong leadership and customer relationship skills.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in Tunbridge Wells. The successful candidate will be a self-starter with a can-do attitude and have a proactive, positive outlook. They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. They will want to make a real difference to our customers' lives.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We’re dedicated to making a real difference to our customers’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers’ needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
The Retail Sales and Operations Manager will take ownership of their territory and view it as their ‘own business’. They will strive to produce outstanding results through embracing national support provided whilst owning and enhancing local relationships with customers and within the local community in which they operate. The successful candidate will have 4 clear responsibilities that they will be expected to deliver exceptional results against. These are depicted within the Wiltshire Farm Foods triangle of success:
- Happy Teams - Good Old-Fashioned Service
- As a leader within WFF, your number 1 responsibility is to lead by example, support and enable your frontline team: Empowering and enabling them to do whatever it takes to delight the customer and deliver brilliant, good old-fashioned service.
- Developing and supporting the team to talk about our food passionately and knowledgeably.
- Creating an environment where your team respects and supports each other.
- Providing them with an opportunity to always strive to do their best - for our customers - and for their colleagues.
- Creating a culture that prioritises the health and safety of your team members, above all else.
- Costs of Local Distribution (COLD)
- Delivering the agreed target for the Cost of Local Distribution within the local depot: Relentlessly focusing on labour, vehicle, depot and local marketing costs as principal levers.
- Reviewing performance of each monthly with the Regional Manager.
- Ensuring all necessary actions agreed are executed to ensure that the depot remains on target.
- Growing Sales
- You will subscribe to the belief that whilst we will manage data nationally, the customer relationship will be managed locally by you and your team. Agreed sales performance targets to be delivered through your team by:
- Implementing all national campaign activities for new and existing customers.
- Ensuring all CRM activities are executed.
- Implementing local growth initiatives to deliver targets agreed (sheltered housing, CSA training etc.).
- Community Engagement
- Ensure that you and your team are engaged and immersed within the local community, providing a means for further local sales growth to include:
- Appropriate community organisations.
- Local Hospitals.
- Healthcare Professionals - individuals and groups.
About you
Essential Experience, Skills, and Abilities:
- Establishes exceptional relationships with customers.
- Demonstrable experience of delivering sales and profitability targets, a natural affinity for setting high standards with a relentless focus on providing the best service.
- Experience of leading a team of people, creating a culture of engagement, and developing a team to achieve their true potential with a willingness to be ‘hands on’ in supporting the day-to-day operation.
- Ability to interpret data to determine the key levers to ensure success.
We encourage you to apply even if you're not confident you meet all the essential criteria.
Desirable Experience, Skills, and Abilities:
- Retail, care, hospitality, or own business experience.
- Experience of implementing and compliance with Health.
Retail Sales & Operations Manager employer: apetito Limited
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer, offering a supportive and empowering work culture in Tunbridge Wells. Our commitment to good old-fashioned service not only enhances customer satisfaction but also fosters a collaborative environment where team members can thrive and grow. With competitive salaries, bonuses, and a focus on employee development, we ensure that our staff feel valued and motivated to make a real difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales & Operations Manager
✨Tip Number 1
Get to know the company inside out! Research Wiltshire Farm Foods and their unique service ethic. This will help you connect with the interviewers and show them you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Retail Sales & Operations Manager.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've led a team, improved customer service, or driven sales. This will help you demonstrate your hands-on leadership style.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and contributing to that good old-fashioned service we pride ourselves on.
We think you need these skills to ace Retail Sales & Operations Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can bring that 'good old-fashioned service' ethic to life in your own words!
Tailor Your Application:Make sure to customise your application to reflect the specific responsibilities and values mentioned in the job description. Highlight your experience in leading teams and engaging with the community – we love seeing how you can make a difference!
Be Yourself:Don’t be afraid to let your personality come through in your writing. We’re looking for someone who’s a self-starter with a can-do attitude, so show us who you are and why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at apetito Limited
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Wiltshire Farm Foods' mission and values. Familiarise yourself with their unique ‘good old-fashioned service’ ethic and think about how your experience aligns with this. Being able to discuss specific examples of how you've delivered exceptional customer service in the past will really impress them.
✨Show Your Leadership Skills
As a Retail Sales and Operations Manager, you'll need to demonstrate your leadership abilities. Prepare to share examples of how you've successfully led a team, empowered others, and created a positive work culture. Think about times when you've motivated your team to achieve targets or improved team dynamics.
✨Engage with the Community
Community engagement is key for this role. Be ready to discuss how you've previously built relationships within a community or how you plan to do so in Tunbridge Wells. Highlight any initiatives you've been involved in that have positively impacted local customers or organisations.
✨Data-Driven Decision Making
The ability to interpret data is crucial for this position. Brush up on your analytical skills and be prepared to talk about how you've used data to drive sales or improve operations in the past. Bring examples of how you've identified key performance indicators and made decisions based on data insights.
