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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a team.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, making a real difference.
- Benefits: Earn £13.45 per hour plus bonuses and enjoy company benefits.
- Other info: Flexible roles with opportunities for personal development and teamwork.
- Why this job: Bring sunshine to customers' doors and make a positive impact on their lives.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 27000 - 28000 £ per year.
This position is working 40 hours per week, any 5 in 6 days including bank holidays and Saturdays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role, you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected. Along with this, you may be asked to cover coldstore holidays. It runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £13.45 per hour + bonus + company benefits.
Who we are: Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready‑meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old‑fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities:
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre‑shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
About you:
Essential:
- Experience within a customer service‑based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi‑drop delivery role
- Experience within a care‑based role
- Warehouse experience
Customer Delivery Driver/Picker in Devon employer: apetito Limited
Contact Detail:
apetito Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wiltshire Farm Foods. Understand their mission and values, especially how they aim to make a real difference in customers' lives. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think about examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show your flexibility! Highlight your willingness to help out in different roles, whether it's covering for the picking team or getting involved in local marketing activities. We love team players who are eager to learn and adapt!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team at Wiltshire Farm Foods. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Delivery Driver/Picker in Devon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with our mission of bringing sunshine to our customers' doors. Share a bit about yourself and why you’re excited about this role.
Highlight Relevant Experience: Make sure to emphasise any customer service experience you have. Whether it’s from previous jobs or volunteer work, we love seeing how you’ve gone above and beyond for customers in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at apetito Limited
✨Know Your Customer Service Skills
Make sure you can highlight your experience in customer service. Think of specific examples where you've gone above and beyond for a customer, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Read up on what it means to be a Customer Delivery Driver/Picker. Understand the importance of timely deliveries and how your role impacts the customers' lives. This will show your genuine interest in the position.
✨Prepare for Practical Questions
Expect questions about driving safely and responsibly, as well as handling cold storage. Be ready to discuss how you would manage challenges like delays or discrepancies during deliveries.
✨Show Your Team Spirit
This job requires working closely with others, so be prepared to talk about your teamwork experiences. Share examples of how you've helped colleagues in previous roles, as this will demonstrate your willingness to support the wider team.