At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, dedicated to making a real difference.
- Benefits: Enjoy competitive pay, 33 days holiday, bonuses, and discounts through our perks scheme.
- Other info: Flexible hours, team movement for personal development, and a commitment to ethical practices.
- Why this job: Be the face of our business, meet amazing people, and contribute to a meaningful cause.
- Qualifications: Must have a full UK Manual Driving Licence and experience in customer service; care experience is a plus.
Overview
This position is temporary for 12 weeks, with the potential to go permanent - Working 16 hours per week, any 2 in 6 days including Saturdays and bank holidays. Please note the scheduled working days are Monday 06:30-15:00 and Friday 07:00-15:30, however, there is the expectation that you are able to cover other days as overtime, or these days can be switched as working days are not contractual, just hours.
Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.
You will need to as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
£13.45 per hour + bonus + company benefits.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
About you
Essential:
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic. DBS Disclosure.
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimumrequirements set out under the UK Immigration Rules.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Customer Delivery Driver/Picker in Wellingborough employer: apetito Limited
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer that values empathy, kindness, and a commitment to making a difference in our customers' lives. Our supportive work culture fosters personal growth and development, offering competitive benefits such as a living wage, generous holiday allowance, and opportunities for team collaboration. Located in a community-focused environment, our Customer Service Advisors play a vital role in connecting with our elderly customers, ensuring they receive not just meals, but also companionship and care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker in Wellingborough
✨Tip Number 1
Familiarise yourself with the local area where you'll be delivering. Knowing the streets and shortcuts can help you make timely deliveries, which is crucial for this role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Being friendly and approachable is key, as you'll be the face of the company when delivering meals.
✨Tip Number 3
Get comfortable using mobile apps, as you'll need to update delivery statuses. Familiarity with technology will help you adapt quickly to the tools used in this role.
✨Tip Number 4
Show your willingness to help out in various roles. Highlighting your flexibility and teamwork during the interview can set you apart from other candidates.
We think you need these skills to ace Customer Delivery Driver/Picker in Wellingborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any driving roles. Emphasise your ability to work in a team and your commitment to excellent customer service, as these are key aspects of the role.
Craft a Strong Cover Letter:In your cover letter, express your passion for delivering exceptional service and how you can contribute to making a real difference in customers' lives. Mention your willingness to work in cold environments and your flexibility in working hours.
Highlight Relevant Skills:Clearly outline your skills that match the job description, such as your full UK manual driving licence, basic computer literacy, and any experience in multi-drop delivery or care-based roles. This will show that you meet the essential criteria.
Show Enthusiasm for the Company:Research Wiltshire Farm Foods and mention their values in your application. Show that you align with their mission of providing good old-fashioned service and making a positive impact on customers' lives.
How to prepare for a job interview at apetito Limited
✨Show Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of the company. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to connect with people and go the extra mile.
✨Demonstrate Your Driving Experience
Since a full UK Manual Driving Licence is essential, be ready to discuss your driving history. Mention any relevant experience you have with multi-drop deliveries or working in a similar role, as this will show your capability for the job.
✨Familiarise Yourself with the Coldstore Environment
Working in a coldstore at -20°C can be challenging. Show that you understand the importance of health and safety in such environments. You might want to mention any previous experience in similar conditions or your willingness to adapt.
✨Emphasise Teamwork and Flexibility
This role requires collaboration with various teams. Be prepared to discuss how you've worked effectively in a team setting before. Highlight your flexibility and willingness to assist others, as this aligns with the company's values.
