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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, dedicated to making a real difference.
- Benefits: Enjoy competitive pay, 33 days holiday, bonuses, and discounts on retail through our perks scheme.
- Why this job: Be the face of our business, meet amazing people, and contribute to a meaningful cause.
- Qualifications: Must have a full UK Manual Driving Licence and experience in customer service; care experience is a plus.
- Other info: Flexible hours, team movement encouraged for personal development, and a commitment to sustainability.
Overview
This position is working 24 hours per week, any 3 in 6 days including bank holidays.
Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary.
You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy.
View our latest TV ad here: https://www.wiltshirefarmfoods.com/blog/our-new-tv-ad-launches
£12.60 per hour + bonus + company benefits.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.
We\’re dedicated to making a real difference to our customers\’ lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.
Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers\’ needs.
This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
About you
Essential:
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years.
All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks.
As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic. DBS Disclosure.
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
Company Benefits
• Competitive salary – accredited Living Wage employer• 33 days holiday per year, pro rata, including bank holidays (which are considered a normal working day)• Option to purchase up to 5 additional days holiday per year• Discretionary annual bonus scheme• Pension scheme – employer matched contributions up to 4%• Life assurance scheme worth at least 1x annual salary• Free turkey or voucher at Christmas• apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.Learn more about apetito’s commitment to a more sustainable future.
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we\’re on a mission to build an inclusive workplace where everyone reaches their full potential.
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Customer Delivery Driver/Picker employer: apetito Limited
Contact Detail:
apetito Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Wiltshire Farm Foods is dedicated to making a real difference in customers' lives, so be prepared to discuss how your personal values align with theirs during any interviews or conversations.
✨Tip Number 2
Highlight your customer service experience. Since this role involves direct interaction with customers, think of specific examples where you went above and beyond to provide excellent service, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your adaptability and teamwork skills. The job requires working closely with both the office and picking teams, so be ready to share instances where you successfully collaborated with others or adapted to changing situations.
✨Tip Number 4
Prepare for the driving assessment by ensuring your driving skills are sharp and that you understand the importance of safety and compliance. Being able to confidently discuss your driving experience and commitment to safe practices will set you apart.
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any driving roles you've held. Emphasise your ability to work in a team and your commitment to excellent customer service, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional service and your enthusiasm for working with vulnerable customers. Mention your willingness to go above and beyond, as this aligns with the company's values.
Highlight Relevant Skills: Clearly outline your skills that match the job requirements, such as your full UK Manual Driving Licence, basic computer literacy, and any experience in multi-drop delivery or care-based roles. This will help demonstrate your suitability for the position.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at apetito Limited
✨Show Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share examples from your past experiences. Highlight situations where you went above and beyond for a customer, as this will demonstrate your commitment to making a real difference in people's lives.
✨Familiarise Yourself with the Company
Take some time to research Wiltshire Farm Foods and their mission. Understanding their values and commitment to quality service will help you align your answers with what they are looking for in a candidate. Mentioning specific aspects of their business during the interview can show your genuine interest.
✨Demonstrate Team Spirit
This position requires working closely with both the office and picking teams. Be ready to discuss how you have successfully collaborated with others in previous roles. Emphasising your ability to support colleagues and adapt to different team dynamics will be key.
✨Prepare for Practical Questions
Expect questions related to driving safely and responsibly, as well as handling deliveries in cold conditions. Think about how you would manage these aspects of the job and be ready to discuss any relevant experience you have, especially if you've worked in similar environments before.
