At a Glance
- Tasks: Deliver frozen meals and provide exceptional customer service while working in a coldstore environment.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, dedicated to making a real difference.
- Benefits: Enjoy competitive pay, 33 days holiday, bonuses, and discounts through our perks scheme.
- Other info: Flexible hours, team movement opportunities, and a commitment to ethical practices.
- Why this job: Be the face of our business, meet amazing people, and contribute to a meaningful cause.
- Qualifications: Must have a full UK Manual Driving Licence and experience in customer service.
This position is working 16 hours per week, any 2 in 6 days including bank holidays. Please note this role currently requires working Tuesdays and Fridays, starting at either 06:30 or 07:00, which can be discussed.
Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20°C. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about making a real difference to people's lives with delicious and nutritious meals for everyone to enjoy. £12.36 per hour from 1st January 2025 (£12.60 per hour from 1st May 2025) + bonus + company benefits.
Responsibilities:
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
About you:
- Essential: Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
- Desirable: Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities:
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Company Benefits:
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values:
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we’re on a mission to build an inclusive workplace where everyone reaches their full potential.
Customer Delivery Driver/Picker employer: apetito Limited
At Wiltshire Farm Foods, we pride ourselves on being an exceptional employer that values our team members and their contributions. With a strong focus on employee growth, we offer flexible working arrangements, competitive salaries, and a supportive work culture that encourages collaboration and personal development. Our commitment to making a real difference in the lives of our customers, combined with our ethical practices and dedication to sustainability, makes us a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Wiltshire Farm Foods' commitment to customer service and community can help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role is all about delivering exceptional service, be ready to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Prepare to discuss your driving experience. As a delivery driver, you'll need to demonstrate your safe driving record and familiarity with local routes, so think of relevant anecdotes to share.
✨Tip Number 4
Show enthusiasm for working in a team environment. This role requires collaboration with both the office and picking teams, so express your willingness to support colleagues and adapt to different tasks.
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any driving roles you've held. Emphasise your ability to work in a team and your commitment to excellent customer service, as these are key aspects of the role.
Craft a Strong Cover Letter:In your cover letter, express your passion for delivering exceptional service and how you can contribute to Wiltshire Farm Foods' mission of making a real difference. Mention your availability for the required shifts and your willingness to work in cold environments.
Showcase Relevant Skills:Highlight skills that are essential for the role, such as basic computer literacy and experience with phone apps. If you have experience in multi-drop delivery or care-based roles, make sure to include this as it aligns well with the job requirements.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at apetito Limited
✨Show Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share examples from your past experiences. Highlight situations where you went above and beyond for a customer, as this will demonstrate your commitment to making a real difference in people's lives.
✨Familiarise Yourself with the Company
Do some research on Wiltshire Farm Foods and their mission. Understanding their values and commitment to quality service will help you align your answers with what they are looking for in a candidate. Mentioning specific aspects of their service can show your genuine interest in the role.
✨Demonstrate Team Spirit
This position requires working closely with both the office and picking teams. Be ready to discuss how you have collaborated with others in previous roles. Emphasising your ability to support colleagues and adapt to different team dynamics will make you a strong candidate.
✨Prepare for Practical Questions
Expect questions related to driving safely and responsibly, as well as handling deliveries in cold conditions. Think about how you would conduct a pre-shift inspection of your van or manage discrepancies during deliveries. Showing that you understand the practical aspects of the job will set you apart.
