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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a supportive team.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, dedicated to making a real difference.
- Benefits: Earn £13.45 per hour, enjoy 33 days holiday, and access great perks like retail discounts.
- Other info: Flexible roles with opportunities for personal development and a commitment to sustainability.
- Why this job: Be the face of our business, bringing sunshine to customers' doors and making a positive impact.
- Qualifications: Must have a full UK manual driving licence and experience in customer service.
The predicted salary is between 28000 - 30000 £ per year.
This position is working 40 hours per week, any 5 in 6 days including bank holidays and Saturdays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role, you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected. Along with this, you may be asked to cover coldstore holidays. It runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business. We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £13.45 per hour + bonus + company benefits.
Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready‑meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old‑fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
Responsibilities
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre‑shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
About you
Essential:
- Experience within a customer service‑based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi‑drop delivery role
- Experience within a care‑based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Company Benefits
- Competitive salary – accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme – employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
Our Values
As a family‑owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well‑being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Customer Delivery Driver/Picker in Ashburton employer: apetito Limited
Contact Detail:
apetito Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker in Ashburton
✨Tip Number 1
Get to know the company! Before your interview, check out Wiltshire Farm Foods' mission and values. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think of examples where you've gone above and beyond for customers. Share these stories during your chat to highlight your passion for service.
✨Tip Number 3
Be ready for the cold! If you're asked about working in chilly conditions, show that you're prepared and willing to wear the protective gear. It’s all about keeping our customers happy, no matter the weather!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Wiltshire Farm Foods.
We think you need these skills to ace Customer Delivery Driver/Picker in Ashburton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share why you’re passionate about delivering excellent customer service and how you can bring a bit of sunshine to our customers' doors.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or delivery roles. We love seeing how your past experiences can contribute to making a real difference in our customers' lives!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to get your key points across without unnecessary fluff. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at apetito Limited
✨Know Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Think of specific examples where you went above and beyond for a customer, as this role is all about delivering exceptional service.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Customer Delivery Driver/Picker. Be prepared to discuss how you would handle tasks like picking orders in a coldstore or using an app for deliveries. Showing that you understand the job will impress the interviewers.
✨Show Your Team Spirit
This position requires working closely with the office and picking teams. Be ready to share examples of how you've collaborated with others in previous roles. Emphasising your willingness to help out and be flexible will resonate well with the company's values.
✨Dress for the Job
Even though you’ll be working in a chilly environment, make sure to dress smartly for the interview. A neat appearance shows professionalism and respect for the opportunity. Plus, it sets a positive tone for your interaction with the interviewers.