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- Tasks: Provide first-line IT support and manage onboarding for new starters.
- Company: Join APEM Group, a global leader in environmental consultancy.
- Benefits: Gain exposure to diverse systems and a supportive team environment.
- Why this job: Kickstart your IT career while making a real impact in a fast-paced office.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Diverse and inclusive team focused on your development.
The predicted salary is between 30000 - 42000 £ per year.
Base location: Letchworth office, hybrid with four days onsite per week.
Join our Group Services team to support a fast‑paced, data‑focused office where large volumes of ecological survey data are generated and managed.
Key Responsibilities- Provide first‑line hardware and software support to local teams, manage new starter onboarding, and ensure systems run smoothly.
- Collaborate with the central IT team to deliver remote support across the wider group.
- Engage with staff at all levels—from field teams to senior leaders—where strong communication and a calm, helpful approach are essential.
- Previous experience providing IT support in commercial, academic, or similar environments.
- Confidence handling first‑line software and hardware queries.
- Good working knowledge of Windows and Microsoft 365.
- Strong communication skills and a people‑focused mindset.
- Ability to manage multiple queries and prioritise effectively.
- Willingness to work primarily on site in Letchworth and provide remote support across the group.
- Experience supporting both Windows and Mac environments.
- Familiarity with networking fundamentals (WiFi, routers, switches).
- Experience working in a busy office or technical environment.
This role offers exposure to a wide range of systems and users, and the opportunity to build a strong foundation in a supportive team.
Next StepsWe are focused on creating a diverse and inclusive team. If you can’t tick every box on our job description, we are still keen to hear from you and are open to supporting your development.
About UsThe APEM Group is a global environmental consultancy working with a range of clients, including large corporations and governments, to help them understand and solve a wide variety of environmental projects.
Seniority levelEntry level
Employment typeFull‑time
Job functionInformation Technology and Customer Service
IT Support Technician - 12 month Fixed Term Contract in Letchworth employer: APEM Ltd
Contact Detail:
APEM Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - 12 month Fixed Term Contract in Letchworth
✨Tip Number 1
Get to know the company before your interview! Research their projects and values, especially how they handle ecological data. This will help you connect your skills to their needs and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with staff at all levels, it’s crucial to convey your ideas clearly and confidently. Try role-playing common IT support scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Support Technician - 12 month Fixed Term Contract in Letchworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows, Microsoft 365, and any hardware or software support you've provided.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your people-focused mindset will help you engage with staff at all levels. Remember, we love a calm and helpful approach!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s in your CV or cover letter, use clear and concise language to demonstrate your ability to manage multiple queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at APEM Ltd
✨Know Your Tech
Brush up on your knowledge of Windows and Microsoft 365, as well as basic networking concepts like WiFi and routers. Be ready to discuss your previous IT support experiences and how you handled specific hardware or software issues.
✨Show Off Your Communication Skills
Since this role involves engaging with staff at all levels, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users and how you maintained a calm and helpful approach.
✨Prioritisation is Key
Prepare to discuss how you manage multiple queries and prioritise tasks effectively. You might want to share a scenario where you had to juggle several IT issues at once and how you ensured everything was resolved efficiently.
✨Be Ready for Onsite and Remote Support Questions
Since the role requires both onsite and remote support, think about your experiences in both settings. Be prepared to talk about how you adapt your support style depending on whether you're face-to-face or assisting someone remotely.
