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- Tasks: Provide excellent customer service and handle inbound calls and emails.
- Company: APCOA, a leading parking management service with a strong European presence.
- Benefits: Full training, competitive wage, pension scheme, and free town centre parking.
- Why this job: Join a supportive team and develop skills in a dynamic work environment.
- Qualifications: Customer service experience is a plus; friendly and target-oriented attitude required.
- Other info: Flexible shifts with opportunities for overtime and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Weekend Customer Service Advisor - Wigan - Saturday and Sunday 8am to 8pm
Do you have customer service experience? Are you a good communicator?
About the Job
APCOA is a recognised front runner in parking management services with a presence in 12 countries across Europe, managing 1.3 million parking spaces and approximately 4,300 employees.
About the Role
Customer Service Advisor – Providing a positive and excellent customer journey from beginning to end and working to ensure customer satisfaction.
What will you do?
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers, and advise them how to appeal correctly.
- You will work 2 x 12-hour shifts per week although this may change if overtime is required.
What will you bring?
- Previous experience working in a call centre environment is an advantage, although not essential.
- We are looking for someone with a basic knowledge on computers.
- You will be target-oriented, customer-focused, and have a friendly manner.
What is on offer to you?
- Full training will be provided.
- Chance to learn multiple skills in different sectors of the parking industry.
- Pension Scheme.
- Competitive wage.
- Free town centre parking.
Does this sound like you? Then please apply now!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training openings to fulfil their potential while aiming for excellence in their work.
Weekend Customer Service Advisor - Wigan, WN1 1LN employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Service Advisor - Wigan, WN1 1LN
✨Tip Number 1
Make sure you know the company inside out! Research APCOA and their services so you can chat confidently about how you can contribute to their customer service goals. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a positive customer journey, try role-playing common customer scenarios with a friend. This will help you feel more prepared and relaxed during the actual interview.
✨Tip Number 3
Dress the part! Even if it's a weekend job, showing up in smart attire can make a great first impression. It tells them you take the opportunity seriously and are ready to represent their brand well.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and comfortable with online processes, which is a bonus for a customer service role.
We think you need these skills to ace Weekend Customer Service Advisor - Wigan, WN1 1LN
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've made customers happy in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take a moment to read through the job description and tailor your CV and cover letter to match. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Apcoa
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your ability to communicate effectively and resolve issues.
✨Familiarise Yourself with the Company
Do a bit of research on APCOA and their services. Understanding their role in parking management will help you answer questions more confidently and show your genuine interest in the position. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?'. Practising your answers will help you articulate your thoughts clearly during the interview.
✨Show Your Enthusiasm
During the interview, let your passion for customer service shine through. A friendly and positive attitude can make a huge difference. Remember, they’re looking for someone who is not just capable but also eager to contribute to a great customer experience.
