At a Glance
- Tasks: Handle calls and live situations while delivering top-notch customer service.
- Company: Join a market leader in the Parking industry with a focus on tailored solutions.
- Benefits: Earn £15,862 per annum, enjoy employee discounts, and receive full training.
- Other info: Flexible weekend hours with opportunities for growth and development.
- Why this job: Make a real impact from day one in a supportive and dynamic environment.
- Qualifications: Excellent customer service skills and effective communication are essential.
The predicted salary is between 15862 - 15862 € per year.
Location: Wigan
Hours: 24 hours per week*
Salary: £15,862 per annum / £12.71 per hour
Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one?
As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients. We have award-winning learning and development teams. Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.
We are looking for highly customer-focused individuals to join our existing Customer Service Team in Wigan. As a Control Room Operative, you will provide professional and helpful responses to customers whilst maintaining the highest service standards.
Shift Pattern: Saturday and Sunday (08:00-20:00)
What you'll do:
- Take inbound telephone calls
- Respond to email enquiries
- Take intercom calls
- Ensure the accuracy of information provided is paramount
- Certify accuracy and a high attention to details
What you'll bring:
- Excellent customer service skills
- Effective listening to build rapport with our customers
- Be able to respond to enquiries in a professional manner
- Excellent written and verbal communication skills
- Ability to absorb new information
- Ability to multitask and adapt
- Able to work with minimum supervision
What we'll offer you:
- £15,862 per annum / £12.71 per hour
- 24 hours per week (Saturday and Sunday (08:00-20:00))
- Employee of the month award scheme
- Pension Scheme
- Employee Discount
- Training and Development
Full accredited training will be provided to all successful candidates. Must be 18 or over to apply.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Weekend Control Room Operative - Wigan, WN1 1LN employer: Apcoa
APCOA Parking Services is an exceptional employer, renowned for its commitment to employee development and a supportive work culture. Located in Wigan, we offer a motivating environment where your contributions are valued, alongside competitive pay and benefits such as a pension scheme and employee discounts. Join us to be part of a team that prioritises excellence and fosters growth, ensuring you can make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Control Room Operative - Wigan, WN1 1LN
✨Tip Number 1
Get to know the company! Research APCOA Parking Services and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering great service, think of scenarios where you can demonstrate your ability to handle calls and respond to enquiries professionally. Role-playing with a friend can be super helpful!
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once. This will highlight your adaptability and efficiency, which are key for a Control Room Operative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Weekend Control Room Operative - Wigan, WN1 1LN
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and live situations before, so share specific examples that demonstrate your ability to deliver great service every time.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you can bring to the role. Avoid fluff and focus on your relevant skills and experiences.
Tailor Your Application:Take a moment to tailor your application to the Control Room Operative role. Mention how your skills align with the job description, especially your ability to multitask and adapt. This shows us you're genuinely interested in the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Apcoa
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operative. Familiarise yourself with the key tasks like handling calls and responding to enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled customer interactions. Think about how you built rapport and resolved issues, as these stories will highlight your suitability for the job.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s a crucial skill for the role, so showing that you can listen effectively will set you apart from other candidates.
✨Be Ready to Multitask
The job requires multitasking and adapting to various situations. Prepare to discuss how you've managed multiple tasks in previous roles. You might even want to simulate a scenario where you have to juggle different responsibilities, as this will showcase your ability to handle the demands of the job.
