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- Tasks: Provide excellent customer service and handle queries via calls and emails.
- Company: APCOA, a leading parking management service with a strong European presence.
- Benefits: Full training, pension scheme, and free town centre parking.
- Why this job: Join a supportive team and develop skills in a dynamic work environment.
- Qualifications: Customer service experience is a plus; friendly attitude and basic computer skills required.
- Other info: Flexible part-time hours with opportunities for growth and learning.
The predicted salary is between 10 - 13 £ per hour.
Part-Time Customer Service Advisor - Wigan - 20 hours per week, 5 days out of 7
Do you have customer service experience? Are you a good communicator?
About the Job
APCOA is a recognised front runner in parking management services with a presence in 12 countries across Europe, managing 1.3 million parking spaces and approximately 4,300 employees.
About the Role
Customer Service Advisor – Providing a positive and excellent customer journey from beginning to end and working to ensure customer satisfaction.
What will you do?
- Answering inbound calls from clients, customers and mobile enforcement officers to arrange clamping, and de-clamping of vehicles parked incorrectly in Ireland.
- Handling inbound email queries from clients and customers, and advise them how to appeal correctly.
- 5 x 4-hour shifts per week
What will you bring?
- Previous experience working in a call centre environment is an advantage, although not essential.
- Basic knowledge on computers.
- Target-oriented, customer-focused, and have a friendly manner.
What is on offer to you?
- Full training will be provided.
- Chance to learn multiple skills in different sectors of the parking industry.
- Pension Scheme.
- Free town centre parking.
Does this sound like you? Then please apply now!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training openings to fulfil their potential while aiming for excellence in their work.
Part-Time Customer Service Advisor - Wigan, WN1 1LN employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Service Advisor - Wigan, WN1 1LN
✨Tip Number 1
Get to know the company! Research APCOA and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and emails from customers.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining APCOA as a Part-Time Customer Service Advisor.
We think you need these skills to ace Part-Time Customer Service Advisor - Wigan, WN1 1LN
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've made customers happy in the past, so share specific examples that showcase your communication skills and friendly manner.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Apcoa
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your ability to communicate effectively and resolve issues.
✨Familiarise Yourself with APCOA
Do a bit of research on APCOA and their services. Understanding their role in parking management will help you answer questions more confidently and show your genuine interest in the company. Plus, it’ll give you a leg up when discussing how you can contribute to their mission.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you handle difficult customers?' or 'Can you describe a time you went above and beyond for a customer?'. Practising your answers will help you articulate your thoughts clearly during the interview.
✨Show Enthusiasm and Positivity
During the interview, let your friendly personality shine through! A positive attitude is key in customer service roles. Smile, maintain eye contact, and express your excitement about the opportunity to work with APCOA. It’ll make a great impression!