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- Tasks: Assist customers via phone and email, providing top-notch service and support.
- Company: Join a friendly team at APCOA in Wigan, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, full uniform, training, pension, and employee discounts.
- Other info: Flexible 4 on 4 off shifts with opportunities for growth and development.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27133 - 27133 £ per year.
Location: Wigan
Hours: 40 hours; 4 on 4 off
Salary: £27,133.34 per annum
Shift Pattern: Working 4 days out of 7 - Inclusive of weekends. 4 x 12 hour shifts, 4 days off and this will repeat. (Will not be 4 set days) Working hours between 8PM - 8AM with 1x Hour and 2x 20 minute breaks. 8 Week Rota Basis
Do you have customer service experience? Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people. We are looking for an excellent team player with great communication skills who thrives under pressure and has the aptitude to multi-task.
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
What will you bring?
- Customer service experience
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi-task and maintain organisation.
- Self-motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Knowledge of Excel.
What is on offer to you?
- 4 on 4 off shift work (20:00 - 08:00)
- Full uniform
- Training and development
- Company Pension
- Employee Discount Scheme
- Free parking
Does this opening sound like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you.
Night Customer Service Advisor - Wigan, WN1 1LN employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Customer Service Advisor - Wigan, WN1 1LN
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or tricky situations. We want you to shine and show off those great communication skills!
✨Tip Number 3
Dress the part! Even if it’s a night shift, looking professional can boost your confidence. Plus, it shows you’re serious about the role. Remember, first impressions count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome team!
We think you need these skills to ace Night Customer Service Advisor - Wigan, WN1 1LN
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you can thrive in a fast-paced environment, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Night Customer Service Advisor role. Share specific examples of how you've built positive relationships with customers in the past.
Show Off Your Organisational Skills: Since this role involves multi-tasking and prioritising work, make sure to mention any experiences where you’ve successfully managed multiple tasks. We love seeing how you keep things organised under pressure!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you on our radar. We’re excited to hear from you and see how you can contribute to our team!
How to prepare for a job interview at Apcoa
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times you’ve handled difficult situations or gone above and beyond for a customer. This will show that you’re not just talking the talk but have the skills to back it up.
✨Show Off Your Communication Skills
Since this role involves answering enquiries via phone and email, practice clear and concise communication. You might even want to do a mock interview with a friend where you focus on explaining things simply and effectively. Remember, it’s all about making the customer feel valued!
✨Get Familiar with the Shift Pattern
Understand the 4 on 4 off shift pattern and be prepared to discuss how you’ll manage your time and energy during those long shifts. Showing that you can handle the demands of night work will impress the interviewers and demonstrate your commitment.
✨Bring Your Organisational A-Game
Since the job requires multi-tasking and prioritising, think of ways you’ve successfully managed multiple tasks in the past. Be ready to share strategies you use to stay organised, especially in a fast-paced environment. This will highlight your ability to thrive under pressure!