At a Glance
- Tasks: Lead and motivate a customer service team on weekends to achieve goals.
- Company: Join a supportive company that values diversity and teamwork.
- Benefits: Earn £18,000 annually, enjoy 25 days holiday, and receive training.
- Other info: Flexible weekend hours with opportunities for personal growth.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Good communication skills and previous leadership experience preferred.
The predicted salary is between 18000 - 18000 € per year.
Location: Wigan
Hours: 24 hours per week (Sat+Sun only)
Salary: £18,000 per annum
Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you looking for weekend work?
We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams, someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in instigating changes. You will be a strong communicator who is looking to make a difference within the team.
What will you do?
- Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved.
- Assess employees and provide feedback weekly, provide mentorship and training to maximise performance.
- React to underperformance.
- Oversee issues and ensure that Management are kept informed.
- Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control.
- Seek continuous improvement by reviewing processes to maintain staff enthusiasm.
- Develop, coach, and monitor the team in relation to systems knowledge and service requirements.
- Set goals, conduct appraisals and identify training needs for operational staff.
- Complete daily, weekly, and monthly reports in line with the client and APCOA's reporting requirements.
What will you bring?
- Ability to communicate well and encourage open dialogue within their team.
- Ability to manage people and communicate well orally and in writing.
- Good team player.
- Organised and reliable.
- Leadership skills.
- Previous leadership experience is desired.
What we'll offer you:
- Annual salary of £18,000.
- 24 hours per week - 12 hour shift (Saturday and Sunday).
- 25 days holidays + 8 BHs (pro rata).
- Training and Development.
- Pension Scheme.
Does the above sound like an opportunity for you? If so, please apply and we will get back to you as soon as possible.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Team Weekend Supervisor - Wigan, WN1 1LN employer: Apcoa
APCOA is an excellent employer that values its staff and fosters a motivating work environment in Wigan. With a focus on employee development, you will have access to training opportunities and mentorship to help you grow in your supervisory role. Enjoy a supportive culture that celebrates successes and encourages open dialogue, all while working a flexible weekend schedule with competitive benefits including generous holiday allowance and a pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Weekend Supervisor - Wigan, WN1 1LN
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Team Weekend Supervisor, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and serious about the role. Think about what you want to know regarding team dynamics or how they measure success in the position.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in making a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Team Weekend Supervisor - Wigan, WN1 1LN
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've made a difference in previous roles, so share specific examples that showcase your skills and achievements.
Leadership Experience is Key:Since this role involves supervising a team, it's important to emphasise any leadership experience you have. Tell us about times when you've motivated a team or handled challenges effectively – we love hearing about your successes!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key points stand out!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Apcoa
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times when you led a team or resolved conflicts, as these will show your leadership skills and ability to motivate others.
✨Show Off Your Supervisory Skills
Prepare to discuss your previous supervisory roles. Highlight how you've assessed performance, provided feedback, and mentored team members. This will demonstrate that you can handle the responsibilities of a Weekend Supervisor effectively.
✨Communicate Like a Pro
Since strong communication is key for this role, practice articulating your thoughts clearly. Be ready to discuss how you encourage open dialogue within a team and how you handle underperformance. This will show that you're a team player who values collaboration.
✨Be Organised and Reliable
Think about how you manage your time and resources. Be prepared to talk about how you would create team rotas and monitor budgets. Showing that you’re organised will reassure them that you can keep everything running smoothly during those busy weekend shifts.
