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- Tasks: Lead and motivate a customer service team on weekends to achieve goals.
- Company: Join a supportive company that values diversity and teamwork.
- Benefits: Earn £18,000 annually, enjoy 25 days holiday, and receive training.
- Why this job: Make a real impact by developing your leadership skills in a dynamic environment.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Flexible part-time hours with opportunities for personal growth.
The predicted salary is between 14400 - 21600 £ per year.
Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you looking for weekend work? We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team.
What will you do?
- Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved.
- Assess employee's and provide feedback weekly, provide mentorship and training to maximise performance. React to underperformance.
- Be in charge of dealing with issues and ensuring that Management are kept informed.
- Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control.
- Seek continuous improvement by reviewing processes to maintain staff enthusiasm.
- Delegate responsibilities to ensure team goals are achieved.
- Develop, coach, and monitor the team in relation to systems knowledge and service requirements.
- Set goals, conduct appraisals and identify training needs for operational staff.
- Complete daily, weekly, and monthly reports in line with the client and APCOA’s reporting requirements.
What will you bring?
- Ability to manage people and communicate well orally and in writing.
- Encourage open dialogue with team.
- Good team player.
- Organised and reliable.
- Leadership skills.
We are looking for someone with the ability to communicate well and encourage open dialogue within their team. Previous leadership experience is desired.
What we’ll offer you:
- Annual salary of £18,000.
- 24 hours per week - 12 hour shift (Saturday and Sunday).
- 25 days holidays + 8 BHs (pro rata).
- Training and Development.
- Pension Scheme.
Does the above sound like you? If so, please apply and we will get back to you as soon as possible. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Team Supervisor - Weekends - Wigan, WN1 1LN employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Supervisor - Weekends - Wigan, WN1 1LN
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on APCOA. Understanding their values and work environment can help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or handled a tough situation. This will help you demonstrate your supervisory skills and how you can motivate others.
✨Tip Number 3
Be ready to discuss your communication style! Since the role requires strong communication, prepare to share how you encourage open dialogue and handle feedback within your team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Team Supervisor - Weekends - Wigan, WN1 1LN
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tough situations and made customers happy, so share some examples that showcase your skills!
Leadership Experience is Key: Since this role involves supervising a team, don’t forget to mention any previous leadership roles you've had. We’re looking for someone who can motivate and guide others, so tell us how you’ve done that in the past.
Be Yourself!: We love authenticity! When writing your application, let your personality shine through. Show us your positive attitude and how you can contribute to a fun and supportive team environment.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you as soon as possible!
How to prepare for a job interview at Apcoa
✨Show Off Your Leadership Skills
Make sure to highlight your previous supervisory experience during the interview. Share specific examples of how you've motivated a team or dealt with underperformance. This will show that you can lead and inspire others, which is key for the Customer Service Team Supervisor role.
✨Communicate Clearly and Confidently
Since strong communication is essential for this position, practice articulating your thoughts clearly. Prepare to discuss how you encourage open dialogue within your team and how you handle feedback. This will demonstrate your ability to foster a positive team environment.
✨Be Ready to Discuss Process Improvements
Think about times when you've identified areas for improvement in your previous roles. Be prepared to share these examples and how they positively impacted your team. This shows that you're proactive and committed to continuous improvement, which aligns with the company's goals.
✨Know the Company and Its Values
Do some research on the company and its culture before the interview. Understanding their values and how they align with your own will help you answer questions more effectively and show that you're genuinely interested in being part of their team.
