Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle calls and live situations while delivering top-notch customer service.
- Company: Join a market leader in the Parking industry with a Gold status for investment in people.
- Benefits: Earn £12.71 per hour, enjoy employee discounts, and access training and development.
- Other info: Flexible 3 on 3 off shifts with opportunities for career growth.
- Why this job: Make a real impact from day one in a supportive and motivating environment.
- Qualifications: Excellent customer service skills and effective communication are essential.
The predicted salary is between 26400 - 26400 £ per year.
Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one?
As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients. We have award-winning learning and development teams. Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.
We are looking for highly customer-focused individuals to join our existing Customer Service Team in Wigan. As a Control Room Operative, you will provide professional and helpful responses to customers whilst maintaining the highest service standards.
Shift Pattern: Working 3 days out of 7 - Inclusive of weekends. 3 x 12 hour shifts, 3 days off and this will repeat. Working hours between 8AM - 8PM, 1x Hour Lunch, 2x 20 minute break.
What you’ll do:
- Take inbound telephone calls
- Respond to email enquiries
- Take intercom calls
- Ensure the accuracy of information provided is paramount
- Certify accuracy and a high attention to detail
- Assisting with the Irish Clamp release
What you’ll bring:
- Excellent customer services skills
- Effective listening to build rapport with our customers
- Be able to respond to enquiries in a professional manner
- Excellent written and verbal communication skills
- Ability to absorb new information
- Ability to multitask and adapt
- Able to work with minimum supervision
- Experience of working in the parking industry is desirable but not essential
- Full accredited training will be provided to all successful candidates
What we’ll offer you:
- £12.71 Per hour
- 38.5 hours per week - 3 on 3 off
- Employee of the month award scheme
- Pension Scheme
- Employee Discount
- Training and Development
Must be 18 or over to apply.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Control Room Operative - Wigan - Full time, 3 on 3 off - £12.71 Per Hour - Wigan, WN1 1LN employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operative - Wigan - Full time, 3 on 3 off - £12.71 Per Hour - Wigan, WN1 1LN
✨Tip Number 1
Get to know the company! Research APCOA Parking Services and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling calls and responding to enquiries, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your ability to deliver great service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the perks we offer, making it easier for you to prepare for the next steps.
We think you need these skills to ace Control Room Operative - Wigan - Full time, 3 on 3 off - £12.71 Per Hour - Wigan, WN1 1LN
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you handle calls and live situations, so share specific examples that demonstrate your ability to deliver great service every time.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you can bring to the role. Avoid fluff and focus on your relevant skills!
Tailor Your Application: Take a moment to tailor your application to the Control Room Operative role. Mention how your skills align with our needs, especially around effective listening and multitasking. This shows us you’re genuinely interested in the position!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get started!
How to prepare for a job interview at Apcoa
✨Know the Role Inside Out
Before your interview, make sure you understand what a Control Room Operative does. Familiarise yourself with the key responsibilities like handling calls and responding to enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain professionalism under pressure.
✨Practice Active Listening
Effective listening is crucial in this role. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you’re engaged and can build rapport, which is essential for a Control Room Operative.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to multitask. Think of situations where you had to juggle multiple tasks or respond quickly to unexpected challenges. Prepare concise answers that highlight your adaptability and attention to detail.