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For Companies At a Glance
- Tasks: Handle calls and live situations while delivering top-notch customer service.
- Company: Join a market leader in the Parking industry with a Gold status for investment in people.
- Benefits: Competitive salary, employee discounts, pension scheme, and award-winning training.
- Why this job: Make a real impact from day one in a supportive and motivating environment.
- Qualifications: Excellent customer service skills and effective communication abilities.
- Other info: Flexible 3 on 3 off shift pattern with opportunities for career growth.
The predicted salary is between 24444 - 24444 £ per year.
The Role
Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one? As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients. We have award-winning learning and development teams. Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.
We are looking for highly customer-focused individuals to join our existing Customer Service Team in Wigan. As a Control Room Operative, you will provide professional and helpful responses to customers whilst maintaining the highest service standards.
Shift Pattern: Working 3 days out of 7 - Inclusive of weekends. 3 x 12 hour shifts, 3 days off and this will repeat. Working hours between 8AM - 8PM. 1x Hour Lunch, 2x 20 minute break.
What you'll do:
- Take inbound telephone calls
- Respond to email enquiries
- Take intercom calls
- Ensure the accuracy of information provided is paramount
- Certify accuracy and a high attention to detail
- Assisting with the Irish Clamp release
What you'll bring:
- Excellent customer services skills
- Effective listening to build rapport with our customers
- Be able to respond to enquiries in a professional manner
- Excellent written and verbal communication skills
- Ability to absorb new information
- Ability to multitask and adapt
- Able to work with minimum supervision
- Experience of working in the parking industry is desirable but not essential
- Full accredited training will be provided to all successful candidates
What we'll offer you:
- £24,444.40 per annum
- 38.5 hours per week - 3 on 3 off
- Employee of the month award scheme
- Pension Scheme
- Employee Discount
- Training and Development
Must be 18 or over to apply. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Control Room Operative - 3 on 3 off - Wigan, WN1 1LN employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operative - 3 on 3 off - Wigan, WN1 1LN
✨Tip Number 1
Get to know the company! Research APCOA Parking Services and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling calls and responding to enquiries, try role-playing with a friend or family member. This will help you feel more confident and prepared for real-life scenarios.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to deliver great service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at APCOA. Don’t miss out on this opportunity!
We think you need these skills to ace Control Room Operative - 3 on 3 off - Wigan, WN1 1LN
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you handle calls and live situations, so share specific examples that demonstrate your ability to deliver great service every time.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, attention to detail is key!
Tailor Your Application: Take a moment to tailor your application to the Control Room Operative role. Mention any relevant skills or experiences that align with the job description, especially around effective listening and multitasking.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company there!
How to prepare for a job interview at Apcoa
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operative. Familiarise yourself with the key tasks like handling calls and responding to enquiries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role is all about delivering great customer service, be prepared to share examples from your past experiences. Think of specific situations where you handled difficult customers or resolved issues effectively. This will show that you can maintain high service standards under pressure.
✨Practice Active Listening
Effective listening is crucial in this role. During the interview, practice active listening by nodding and summarising what the interviewer says. This not only shows that you’re engaged but also highlights your ability to build rapport with customers, which is essential for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle real-life situations in the control room. Think about how you would respond to various customer enquiries or emergencies. Practising these scenarios will help you feel more confident and ready to impress.
