At a Glance
- Tasks: Answer customer enquiries, review CCTV footage, and provide advice based on policies.
- Company: Join a friendly team at APCOA in Wigan with a supportive culture.
- Benefits: Competitive salary, training, pension, employee discounts, and free monthly lunches.
- Other info: Enjoy excellent career growth opportunities and a dynamic work atmosphere.
- Why this job: Thrive in a fast-paced environment while making a real difference in customer service.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
The predicted salary is between 26436 - 26436 £ per year.
An exciting opening has arisen for a customer service agent to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is for you!
We are looking for an excellent team player with great communication skills who thrives under pressure and has the aptitude to multi-task. Could this be you?
What will you do?- Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
- Review CCTV footage
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
- Customer service experience
- Personal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi-task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Self-motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem-solving skills.
- Punctual, reliable and detail oriented.
- Knowledge of Excel.
- 40 hours per week
- 5 days over 7 between the hours of 8am and 8pm
- 26,436 annual salary (12.71 hourly rate)
- Training and Development
- Company Pension
- Employee Discount Scheme
- Once monthly free staff lunch
- Free parking.
Does this opening sound like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
CCTV/ Customer Service Agent- Wigan - Full-Time - Wigan, WN1 1LN employer: Apcoa
APCOA is an excellent employer that prioritises a supportive and inclusive work culture, making it an ideal place for those seeking meaningful employment as a CCTV/Customer Service Agent in Wigan. With competitive pay, comprehensive training, and opportunities for personal growth, employees enjoy a dynamic environment where teamwork and communication are valued. Additionally, the benefits such as a company pension, employee discount scheme, and monthly staff lunches contribute to a rewarding workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV/ Customer Service Agent- Wigan - Full-Time - Wigan, WN1 1LN
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on APCOA. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your responses. Use examples from your past experiences to demonstrate your skills, especially around problem-solving and communication.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace CCTV/ Customer Service Agent- Wigan - Full-Time - Wigan, WN1 1LN
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and built positive relationships with customers in the past!
Be Detail-Oriented:Since this role involves reviewing CCTV footage and clerical tasks, it's crucial to demonstrate your attention to detail. Share examples of how you've successfully managed tasks that required precision and organisation.
Communicate Clearly:As a CCTV/Customer Service Agent, communication is key! Use clear and concise language in your application to show us you can convey information effectively, just like you would with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Apcoa
✨Know Your Customer Service Basics
Brush up on your customer service experience and be ready to share specific examples. Think about times when you handled difficult situations or went above and beyond for a customer. This will show that you understand the role and can relate your past experiences to what they’re looking for.
✨Familiarise Yourself with CCTV Procedures
Since this role involves reviewing CCTV footage, it’s a good idea to have a basic understanding of how CCTV systems work. You don’t need to be an expert, but knowing the basics can help you answer questions confidently and demonstrate your willingness to learn.
✨Show Off Your Communication Skills
As a customer service agent, communication is key. Practice clear and concise responses to common interview questions. You might even want to do a mock interview with a friend to get comfortable speaking about your skills and experiences.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you approach problem-solving in a customer service context. Think of specific examples where you identified a problem, came up with a solution, and implemented it successfully. This will highlight your proactive nature and ability to thrive under pressure.
