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- Tasks: Provide 1st line IT support and troubleshoot technical issues for customers.
- Company: Join a large facilities provider in West London with a supportive team.
- Benefits: Earn up to £26,000, enjoy 25 days holiday, and access career development.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Experience in IT support and strong customer service skills required.
- Other info: Flexible shifts with early starts and late finishes, great for students.
The predicted salary is between 20800 - 26000 £ per year.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum
Are you tech savvy and flexible with working hours? Are you customer-service oriented? Do you have previous experience in an IT support role?
Our client, a large facilities provider, is looking for a Junior IT Service Desk Analyst to provide 1st line support for internal and external stakeholders. You will become a crucial member of our team, providing excellent customer care and support.
Please note, this role is based onsite in Middlesex/West London working 5 days out of 7 on a rota basis of varying shifts with the earliest starting at 6 am and the latest finishing at 11 pm. The shifts will be 8.5 hours.
Duties will include, but are not limited to:
- Managing stock assets including spares on our asset management tool
- Managing suppliers for repairs of items
- Meeting project targets for new site implementations
- Replace/Renew/Use stock items at our storage site located near Head office
- Managing internal and external customers
- Troubleshoot and investigate various 1st line technical issues for a variety of hardware
We are looking for candidates with previous experience in a service-focused IT support role, who can think on their feet within a technical environment. You will also bring:
- Experience of working within a first-hand technical role
- Strong customer service approach and team player
- Strong work ethic and ability to work in a dynamic work environment
- Excellent understanding of Active Directory, Exchange Administration, SharePoint and Windows 10/11
- Understanding of networking principles – LAN / WAN
- Experience in problem solving basic issues
- Able to be proactive and checking with 3rd parties for updates and chasing where necessary
- Experience in imaging software (Acronis)
If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!
What’s on offer:
- Up to £26,000 pa depending on experience
- 25 days holiday, plus 8 bank holidays
- Career development opportunities
- Pension scheme and employee discount
1st line support analyst - Uxbridge, UB8 1HE employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support analyst - Uxbridge, UB8 1HE
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support roles. Think about how you can demonstrate your customer service skills and technical knowledge. We want you to feel confident and ready to impress!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or specific challenges they face shows that you’re engaged and eager to contribute. Plus, it helps you figure out if this is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st line support analyst - Uxbridge, UB8 1HE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in IT support and customer service, as these are key for us. Use specific examples that show how you've tackled similar challenges before.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Keep it concise but engaging. Mention why you're excited about the role and how your skills align with what we’re looking for. Show us your personality!
Be Clear and Concise: When filling out your application, clarity is key. Avoid jargon and keep your language straightforward. We want to understand your experience and skills without having to decipher complex terms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Apcoa
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Active Directory, Exchange Administration, and Windows 10/11. Being able to confidently discuss these topics will show that you're ready for the technical challenges of the role.
✨Customer Service is Key
Since this role is all about providing excellent customer care, prepare examples of how you've handled customer queries or issues in the past. Highlight your ability to stay calm under pressure and your commitment to resolving problems efficiently.
✨Be Ready for Shift Work
Understand the shift patterns and be prepared to discuss your flexibility with early starts and late finishes. Showing that you're adaptable and willing to work within a rota will demonstrate your commitment to the role.
✨Problem-Solving Mindset
Think of specific instances where you've successfully troubleshot technical issues. Be ready to explain your thought process and how you approached problem-solving, as this will be crucial for a 1st line support analyst.
