At a Glance
- Tasks: Lead teams and improve services in a dynamic rail parking environment.
- Company: Join APCOA, a people-focused organisation with growth opportunities.
- Benefits: Competitive salary, 25 days annual leave, and a rail pass for travel.
- Other info: Enjoy a hands-on role with excellent career progression potential.
- Why this job: Make a real impact while developing your leadership skills every day.
- Qualifications: Experience in supervisory roles and strong communication skills required.
The predicted salary is between 30000 - 32000 £ per year.
Are you an experienced Senior Supervisor/ Team Leader or Assistant Area Manager looking for your next step in operational leadership? We're looking for a Senior Operations Supervisor to join our Rail Parking Operations team, supporting the delivery of high-quality services across multiple locations within the Southern network.
This is a fantastic opportunity for someone with experience in parking, facilities management, security, retail, transport or customer focused operations who wants to take on greater responsibility, develop their leadership skills and make a real impact every day.
As Senior Operations Supervisor, you'll be a visible leader supporting frontline teams, maintaining high standards across sites and working closely with the Contract Manager to deliver safe, reliable and customer-focused services. The role will involve regular travel between sites across locations from South London, Surrey, East and West Sussex into Kent areas with use of a rail pass. If you're someone who enjoys working with people, solving problems, adaptable and leading from the front, we'd love to hear from you.
What you'll be doing
- Lead the day-to-day operation and performance of defined sites, taking ownership for service delivery, KPIs and operational standards.
- Manage, coach and develop Civil Enforcement Officers, conduct performance reviews, absence management, investigations and return-to-work meetings.
- Plan people, rotas and annual leave to maintain operational flexibility and contract coverage.
- Help new colleagues settle into their roles through effective onboarding and training support.
- Carry out regular site visits to maintain high standards of service delivery, customer experience, signage, equipment and site presentation.
- Monitor operational standards, identify issues and help implement improvements.
- Support shift planning, annual leave cover and operational requirements.
- Work with the Contract Manager to resolve challenges and improve performance.
- Ensure services are delivered safely, professionally and in line with company standards.
- Support customer enquiries and complaints, ensuring a positive experience.
- Maintain accurate records, reports and operational information.
What we're looking for
- Experience in a Supervisor, Team Leader, Area Assistant manager or senior operational leadership role.
- Experience supporting and motivating frontline teams.
- Strong communication skills and the ability to build good relationships.
- A practical, hands-on approach and willingness to support your team.
- Good organisational skills and the ability to manage priorities across multiple sites.
- Confidence using IT systems, including Microsoft Office.
- A full UK manual driving licence and the flexibility to travel.
Experience in any of the following would be an advantage:
- Parking operations, Facilities management, Security services, Rail or transport operations, Customer service environments & Compliance or enforcement roles.
Why join us?
At APCOA, our people are at the heart of everything we do. We provide opportunities to develop, progress and build rewarding careers within a growing organisation.
You'll receive: Salary of 30,000 - 32,000 depending on experience. 25 days annual leave plus 8.
Senior Operations Supervisor - Sussex, RH10 1LY employer: Apcoa
APCOA is an excellent employer, offering a dynamic work environment in Uxbridge where innovation meets collaboration. With a strong focus on employee growth and development, you will have access to various training opportunities and a supportive culture that values your contributions. Enjoy a competitive salary alongside comprehensive benefits, making it a rewarding place to advance your career in IT management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Supervisor - Sussex, RH10 1LY
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Apcoa.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Apcoa. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Senior Operations Supervisor - Sussex, RH10 1LY
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Apcoa, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Apcoa and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Apcoa. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Apcoa
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Apcoa.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Apcoa.
