Senior Operations Supervisor - Sussex, RH10 1LY

Are you an experienced Senior Supervisor/ Team Leader or Assistant Area Manager looking for your next step in operational leadership? We're looking for a Senior Operations Supervisor to join our Rail Parking Operations team, supporting the delivery of high-quality services across multiple locations within the Southern network.

This is a fantastic opportunity for someone with experience in parking, facilities management, security, retail, transport or customer focused operations who wants to take on greater responsibility, develop their leadership skills and make a real impact every day.

As Senior Operations Supervisor, you'll be a visible leader supporting frontline teams, maintaining high standards across sites and working closely with the Contract Manager to deliver safe, reliable and customer-focused services. The role will involve regular travel between sites across locations from South London, Surrey, East and West Sussex into Kent areas with use of a rail pass. If you're someone who enjoys working with people, solving problems, adaptable and leading from the front, we'd love to hear from you.

What you'll be doing

• Lead the day-to-day operation and performance of defined sites, taking ownership for service delivery, KPIs and operational standards.
• Manage, coach and develop Civil Enforcement Officers, conduct performance reviews, absence management, investigations and return-to-work meetings.
• Plan people, rotas and annual leave to maintain operational flexibility and contract coverage.
• Help new colleagues settle into their roles through effective onboarding and training support.
• Carry out regular site visits to maintain high standards of service delivery, customer experience, signage, equipment and site presentation.
• Monitor operational standards, identify issues and help implement improvements.
• Support shift planning, annual leave cover and operational requirements.
• Work with the Contract Manager to resolve challenges and improve performance.
• Ensure services are delivered safely, professionally and in line with company standards.
• Support customer enquiries and complaints, ensuring a positive experience.
• Maintain accurate records, reports and operational information.

What we're looking for

• Experience in a Supervisor, Team Leader, Area Assistant manager or senior operational leadership role.
• Experience supporting and motivating frontline teams.
• Strong communication skills and the ability to build good relationships.
• A practical, hands-on approach and willingness to support your team.
• Good organisational skills and the ability to manage priorities across multiple sites.
• Confidence using IT systems, including Microsoft Office.
• A full UK manual driving licence and the flexibility to travel.

Experience in any of the following would be an advantage:

• Parking operations, Facilities management, Security services, Rail or transport operations, Customer service environments & Compliance or enforcement roles.

Why join us?

At APCOA, our people are at the heart of everything we do. We provide opportunities to develop, progress and build rewarding careers within a growing organisation.

You'll receive: Salary of 30,000 - 32,000 depending on experience. 25 days annual leave plus 8.