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- Tasks: Support contract operations by coaching teams and enhancing service delivery.
- Company: Join APCOA, a leader in parking management dedicated to community service and excellence.
- Benefits: Enjoy a competitive salary, 25 days annual leave, private healthcare, and a pension plan.
- Why this job: Make a real impact while working in a culture that values growth and collaboration.
- Qualifications: Degree level or equivalent preferred; strong analytical skills and a passion for development required.
- Other info: Be part of a diverse team focused on innovation and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about driving continuous improvement and fostering a positive work environment? Do you thrive on coaching and supporting others while enhancing service delivery? If so, we want you to be a part of our team at APCOA.
As our Performance Development Manager, you will play a pivotal role in supporting our contract operations. Your mission? To elevate performance and empower our frontline colleagues through effective training and development, all while ensuring top-notch service quality for our clients.
What will you do?
- Provide guidance and coaching to contract management teams, promoting a culture of continuous improvement.
- Collaborate with clients and operations teams to innovate and refine service processes.
- Maintain performance records and utilise analytics to identify opportunities for growth.
- Identify training needs, develop training programs, and foster a supportive environment for all staff.
- Analyse Enforcement data and track KPI’s for compliance and customer satisfaction.
- Design and deliver training programs on Regulations and Customer service.
- Collaborate with Local authorities and community groups on parking issues.
- Recommend enhancements to Parking management systems for efficiency.
- Conduct audits and investigate complaints for accountability.
- Ensure staff training on health, safety and compliance policies.
What We’re Looking For
- Passion for Development: A genuine desire to help others succeed and grow.
- Analytical Mindset: Proficient in data analysis, with excellent Excel skills to drive performance insights.
- Communication Skills: Ability to connect effectively with diverse teams and stakeholders at all levels.
- Experience in Parking: Background in a parking-related environment is advantageous.
- Qualifications: Degree level or equivalent desirable, but not essential and strong analytical and organizational skills, with a commitment to excellence.
Why Join Us?
- Make a real difference in our operations and the communities we serve.
- Work in a culture that values feedback, collaboration, and personal growth.
- Opportunities for training and advancement as you help shape our team’s future.
What is on offer to you?
- Salary: Up £38,000 per annum & Discretionary bonus.
- Annual leave: A fantastic 25 days’ annual leave.
- Pension: Comprehensive pension plan to secure your future.
- Private Healthcare: Private healthcare for peace of mind.
So, if you’re ready to take on a rewarding challenge that blends performance management and development in a supportive, innovative environment, we want to hear from you! Apply now to join APCOA and be part of a team committed to excellence in service and sustainability!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. With exciting projects and an atmosphere of fostering and reinforcement, staff have the development opportunities to fulfil their potential.
Performance Development Manager - Wandsworth, SW18 1EY employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Development Manager - Wandsworth, SW18 1EY
✨Tip Number 1
Familiarise yourself with the latest trends in performance management and development. This will not only help you understand the role better but also allow you to discuss innovative ideas during interviews, showcasing your passion for continuous improvement.
✨Tip Number 2
Network with professionals in the parking industry or those who have experience in performance development. Engaging with these individuals can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully coached or developed others in previous roles. Highlighting your hands-on experience will demonstrate your capability to elevate performance and empower colleagues effectively.
✨Tip Number 4
Research APCOA's current projects and initiatives related to performance management. Being knowledgeable about their operations will allow you to tailor your conversation during interviews, showing your genuine interest in contributing to their success.
We think you need these skills to ace Performance Development Manager - Wandsworth, SW18 1EY
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Performance Development Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you have driven performance improvement, coached teams, or developed training programmes. Use specific examples to demonstrate your impact in similar positions.
Showcase Analytical Skills: Since the role requires proficiency in data analysis, make sure to mention any relevant experience with analytics tools, particularly Excel. Provide examples of how you've used data to drive performance insights in past roles.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your passion for development and coaching but also addresses how you can contribute to APCOA's mission. Be sure to convey your enthusiasm for fostering a positive work environment and improving service delivery.
How to prepare for a job interview at Apcoa
✨Show Your Passion for Development
Make sure to express your genuine desire to help others succeed. Share examples of how you've coached or supported colleagues in the past, as this aligns perfectly with the role's focus on fostering a positive work environment.
✨Demonstrate Your Analytical Skills
Prepare to discuss your experience with data analysis and how you've used it to drive performance insights. Be ready to showcase your Excel skills, as these will be crucial for maintaining performance records and identifying growth opportunities.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. The role requires connecting with diverse teams and stakeholders, so highlight your communication skills and provide examples of successful collaborations in your previous roles.
✨Familiarise Yourself with Parking Management
If you have experience in a parking-related environment, be sure to mention it. If not, do some research on current trends and challenges in parking management to demonstrate your interest and understanding of the industry.
