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- Tasks: Lead and support parking operations to create safer neighbourhoods.
- Company: Join a community-focused organisation making a real impact.
- Benefits: Competitive salary, flexible hours, and career development opportunities.
- Why this job: Be a key player in improving local services and driving positive change.
- Qualifications: Recent management experience and strong people-management skills required.
- Other info: Dynamic role with a supportive team and room for growth.
The predicted salary is between 32000 - 44000 £ per year.
We’re looking for an Operations Support Manager to play a central role in supporting the delivery of our parking operations across Barnet. This is a fast-paced, hands-on role that focuses on driving operational excellence, improving performance, and helping our frontline teams succeed in creating safer, better-managed neighbourhoods.
As the Operations Support Manager, you’ll be a key link between on-street operations, office functions, and contract management. You’ll support the smooth running of enforcement, notice processing, compliance, and performance reporting, while proactively identifying opportunities to improve efficiency and compliance. This is your chance to make a real impact on how local government services are delivered.
What makes this role stand out?
This role is ideal for someone who thrives on problem-solving and continuous improvement. You’ll work closely with operational managers and clients, using data, insight, and practical experience to support service delivery and drive positive change. From improving processes and responding to new challenges, you’ll be trusted to support the long-term success of our operations and people.
We’re looking for a confident, organised, and proactive leader who understands that effective operations rely on strong support and clear communication. You’ll support a resilient operation, dedicated on-street staff, and ensure our services are delivered efficiently, compliantly, and professionally.
What You’ll Be Doing
- Supporting the Assistant Contract Manager to deliver a high-quality, compliant service
- Leading, motivating and developing a team of Supervisors
- Deputising for the Assistant Contract Manager when required
- Ensuring KPIs, service levels and quality standards are consistently achieved
- Managing staff performance, absence and employee relations
- Monitoring budgets and controlling operational costs
- Working closely with residents, local businesses, councillors and the Metropolitan Police
- Helping create safer neighbourhoods and thriving local business districts
- Ensuring health & safety and quality standards are met at all times
What We’re Looking For
- Recent management experience (Team Manager level or similar)
- Experience managing supervisors or equivalent roles
- Strong people-management and communication skills
- Confident handling performance management and disciplinary processes
- Proven experience monitoring KPIs and producing reports
- Commercially aware and comfortable analysing data
- Essential: Experience within parking or environmental enforcement
- Good IT skills (MS Office)
- Full, clean UK driving licence
Why Join Us?
- A leadership role with real community impact
- Opportunity to influence performance and service delivery
- Supportive management team with room to develop your career
- Competitive salary and flexible working approach
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Operations Support Manager - , N128NP employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager - , N128NP
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their challenges and think about how your skills can help improve their processes. This shows you're proactive and genuinely interested in making an impact.
✨Tip Number 3
Practice your communication skills! As an Operations Support Manager, you'll need to convey ideas clearly and motivate your team. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Support Manager - , N128NP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight your recent management experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence in the past, and don’t forget to show your passion for creating safer neighbourhoods.
Show Off Your People Skills: Since this role involves leading and motivating a team, make sure to showcase your people-management skills. Talk about your experience handling performance management and how you’ve successfully developed teams in previous roles. We love a proactive leader!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Apcoa
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding the operations of the company. Familiarise yourself with their parking enforcement processes, compliance standards, and any recent changes in local government services. This knowledge will help you demonstrate your genuine interest and ability to contribute effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your management experience, especially in leading teams and handling performance issues. Be ready to discuss how you've motivated staff or improved team dynamics in previous roles. This will show that you're not just a manager but a proactive leader who can drive positive change.
✨Data-Driven Decision Making
Since the role involves monitoring KPIs and producing reports, come prepared with examples of how you've used data to improve operational efficiency. Discuss specific metrics you've tracked and how your insights led to actionable improvements. This will illustrate your analytical skills and commercial awareness.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like compliance and performance management. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as both knowledgeable and approachable.
