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- Tasks: Lead and mentor a team to achieve operational excellence and community impact.
- Company: Join a dynamic company focused on fairness and employee development.
- Benefits: Competitive salary, flexible working, and opportunities for growth.
- Why this job: Make a real difference in operations while shaping company culture.
- Qualifications: 12 months management experience and strong people skills required.
- Other info: Fast-paced environment with a focus on performance and accountability.
The predicted salary is between 32000 - 48000 £ per year.
We’re looking for an experienced and commercially driven Operations Manager to lead operational delivery across our Barnet contract. This is a senior leadership role responsible for ensuring KPIs, service level agreements and contractual standards are consistently achieved. You’ll oversee Operational Support Managers, drive performance, manage resources effectively, and ensure our service is delivered safely, compliantly, and efficiently.
This role combines strong people leadership, commercial control, and community engagement, ensuring both operational excellence and positive local impact.
What Makes This Role Stand Out?You’ll be responsible for shaping operational culture, holding teams accountable for results, and ensuring deployment levels, performance targets and financial controls are tightly managed. With direct oversight of Operational Support Managers, you’ll influence performance at multiple levels while maintaining strong external relationships with local stakeholders.
What You’ll Be Doing- Supporting the Assistant Contract Manager in the overall delivery of the contract
- Leading, mentoring and managing a team of Operational Support Managers
- Ensuring operational deployment remains at or above 90% each calendar month
- Monitoring KPIs and enforcement activity, identifying trends and implementing remedial action
- Driving accountability for performance, attendance and service standards
- Managing employee relations and ensuring company policies are consistently applied
- Setting objectives, conducting appraisals and identifying training needs
- Monitoring and managing sickness, absence and lateness
- Managing resources effectively to meet contractual KPI requirements
- Monitoring budgets and contract spend (payroll, uniform, supplies and operational costs)
- Supporting client satisfaction and attending meetings with Barnet Council and key stakeholders
- Identifying opportunities for service improvement and business development
- Promoting safe working environments for all employees
- Minimum 12 months’ recent management experience at Team Manager level or above, managing Supervisors or equivalent
- Strong people management experience within a diverse workforce
- Proven experience monitoring KPIs and producing performance reports
- Confident handling disciplinary and employee relations matters
- Experience analysing data to inform operational decisions
- Strong commercial awareness and cost-control capability
- Experience working within a client-facing environment
- Good working knowledge of MS Office
- Full, clean UK driving licence
- Commercially focused with a strong performance mindset
- Highly organised with the ability to prioritise in a fast-paced environment
- A strong communicator able to build positive working relationships internally and externally
A senior leadership role with real operational influence. Direct impact on performance, culture and contract success. Competitive salary and flexible working expectations.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Operations Manager - , N128NP employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - , N128NP
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their KPIs and service standards so you can discuss how your experience aligns with their needs. We want you to shine and show them you’re the perfect fit for leading their operational delivery!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve managed teams, driven performance, and improved service delivery. We believe that showcasing your people management skills will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Let’s get you that Operations Manager position!
We think you need these skills to ace Operations Manager - , N128NP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your management experience, KPI monitoring, and people leadership skills to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our needs. Be specific about your achievements in previous roles and how they relate to operational excellence.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've mentored teams or driven performance improvements, as we value strong people management and accountability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Apcoa
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators relevant to the Operations Manager role. Be ready to discuss how you've successfully monitored and improved KPIs in your previous positions. This shows that you’re not just familiar with the metrics but can actively drive performance.
✨Showcase Your People Skills
As a leader, your ability to manage and mentor a team is crucial. Prepare examples of how you've led teams, handled employee relations, and fostered a positive work culture. Highlighting your people management experience will demonstrate that you can effectively lead Operational Support Managers.
✨Demonstrate Commercial Awareness
Be prepared to discuss your experience with budget management and cost control. Think of specific instances where you’ve made decisions that positively impacted financial outcomes. This will show that you have the commercial mindset needed for this role.
✨Engage with Local Stakeholders
Since the role involves maintaining strong relationships with local stakeholders, think about how you’ve successfully engaged with clients or community members in the past. Bring up any relevant experiences that showcase your ability to build and maintain these important connections.
