At a Glance
- Tasks: Support the contract team with administration and customer service tasks.
- Company: Join a friendly team at APCOA in Manchester.
- Benefits: Earn £13.20 per hour with a supportive work environment.
- Other info: Great training opportunities and a focus on fairness and inclusion.
- Why this job: Be part of exciting projects and develop your skills in a dynamic atmosphere.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 27600 - 27600 £ per year.
An opportunity has arisen for a contract support team member to join our friendly team. Reporting to the Contract Support Manager, you will be responsible for day-to-day administration of the Network Rail contract, ensuring all deadlines are met. This role is working Monday to Friday based in our Manchester office.
What you'll do:
- Provide administrational support to the Contract Team ensuring that accurate records are kept.
- Log and report all parking faults directly with equipment maintainers, chase up outstanding jobs/engineers, monitor attendance times for KPI's and create and maintain an accurate tracking database.
- Provide a customer focused service to the customer/client.
- Answer questions and provide information to the customer, the client and the public.
- Maintain Taxi Parking Portal records, processing applications and permit production.
- Maintain Staff Parking Portal data, ensuring compliance with DfT process.
- Provide management information/reports as and when necessary for the Contract Team.
What you'll bring:
- Customer service experience.
- Personal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi-task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Self-motivated with a pro-active nature.
- Punctual, reliable and detail oriented.
Does this opening sound like a fit for you? Apply now and a member of the APCOA recruitment team will be in touch with you. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
Contract Support Team Member Manchester - 12 Months Fixed Term Contract - Manchester, M60 7RT employer: Apcoa
APCOA is an excellent employer, offering a supportive and inclusive work culture in the heart of Manchester. As a Contract Support Team Member, you will benefit from a collaborative environment that values your contributions, alongside opportunities for professional growth and development. With a focus on employee well-being and a commitment to fairness, APCOA ensures that every team member can thrive while delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Support Team Member Manchester - 12 Months Fixed Term Contract - Manchester, M60 7RT
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on APCOA. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise tasks and manage your time effectively. Use examples from past experiences to illustrate your ability to juggle multiple responsibilities, just like you would in this role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Contract Support Team Member Manchester - 12 Months Fixed Term Contract - Manchester, M60 7RT
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contract Support Team Member role. Highlight your customer service experience and any relevant administrative skills that match what we're looking for.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for our team. Don't forget to mention your knack for building positive working relationships!
Show Off Your Organisational Skills:In your application, emphasise your ability to prioritise tasks and stay organised. We love self-motivated individuals who can juggle multiple responsibilities while keeping everything on track.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our friendly team!
How to prepare for a job interview at Apcoa
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Support Team Member. Familiarise yourself with the day-to-day tasks mentioned in the job description, like managing records and providing customer support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role requires a strong focus on customer service, be prepared to share specific examples from your past experiences. Think about times when you successfully resolved issues or built positive relationships with clients. This will demonstrate your ability to provide the customer-focused service they’re looking for.
✨Demonstrate Your Organisational Skills
The job involves multitasking and keeping accurate records, so be ready to discuss how you manage your time and stay organised. You could mention tools or methods you use to prioritise tasks and ensure deadlines are met. This will highlight your competence and reliability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
