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- Tasks: Lead and motivate a team to ensure smooth airport operations.
- Company: Join APCOA at Luton Airport, a dynamic and inclusive workplace.
- Benefits: Competitive salary, flexible shifts, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team management and excellent customer service skills required.
- Other info: Enjoy a supportive culture that values diversity and personal development.
The predicted salary is between 30000 - 38000 £ per year.
Are you an experienced supervisor? Do you have experience motivating and managing a team? Do you have a full UK driving license? If you answered yes to these questions, then read on!
An opening has arisen to work as part of the onsite APCOA Management team at Luton Airport as a Service Delivery Supervisor. This role is vital to support the day-to-day operations within the Airport. You will be responsible for assisting the SMD with managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer.
Please note the working shift pattern for this role is 4 shifts on then 4 off - 2 days shifts then 2 night shifts.
What you’ll do:
- To monitor and manage the day-to-day operations, consisting of car parks, Priority parking and the bussing operation, along with the SDM on shift, taking the lead in their absence.
- To plan and allocate staff across the entire operation ensuring resources are deployed to the areas of most need during the working day.
- To be first point of contact for any customer issues that arise on site.
- To maintain strong communications and consult daily with the Operations Manager, Service Delivery Manager & Transport Supervisor/Manager, seeking assistance and agreeing on actions to resolve outstanding issues.
- To maintain a standard of attitude and behaviour that will always represent the company in the best possible light.
- To comply with company policy and procedures, health and safety law and other relevant legislation.
- To organise, manage, and motivate the team on shift across the APCOA operation.
- To carry out the cash collection, processing, and associated tasks on site.
- To be the primary contact for all clients and suppliers in the absence of the SDM and take on any responsibilities of the SDM.
What you’ll bring:
- Recent team management experience.
- Extensive customer service experience.
- Excellent written and verbal communication skills.
- Excellent working knowledge of MS Office.
- Ability to motivate and manage a team.
Does this sound like you? Click “apply” now and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Service Delivery Supervisor - Luton Airport –Full Time - 4 on 4 off, 2 days & 2 nights - £34,480.20 - Luton, LU2 9QT employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Supervisor - Luton Airport –Full Time - 4 on 4 off, 2 days & 2 nights - £34,480.20 - Luton, LU2 9QT
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Luton Airport or similar roles. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Knowing what APCOA stands for will help you align your answers with their expectations, showing that you're not just a fit for the role but also for the team.
✨Tip Number 3
Practice common interview questions related to team management and customer service. Think of specific examples from your past experiences that highlight your skills in motivating teams and handling customer issues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Delivery Supervisor - Luton Airport –Full Time - 4 on 4 off, 2 days & 2 nights - £34,480.20 - Luton, LU2 9QT
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous supervisory roles and any experience you have in managing teams. We want to see how you've motivated others and handled challenges in the past!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and helps us keep track of all applicants efficiently!
How to prepare for a job interview at Apcoa
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Delivery Supervisor at Luton Airport. Familiarise yourself with the day-to-day operations, including managing teams and handling customer issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully motivated and managed a team. Think about specific challenges you faced and how you overcame them. This will demonstrate your capability to lead effectively in a busy airport environment.
✨Brush Up on Communication
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked how you would handle customer complaints or communicate with your team, so have some scenarios ready to discuss.
✨Understand the Company Culture
Research APCOA's values and work culture. Be prepared to discuss how your personal values align with theirs. Showing that you fit into their motivating work environment can set you apart from other candidates.
