Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a team at Luton Airport, ensuring smooth operations in Priority Parking.
- Company: Join APCOA, a dynamic company focused on fairness and employee development.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced airport setting while developing your leadership skills.
- Qualifications: Proven team management experience and excellent communication skills required.
- Other info: Enjoy a collaborative atmosphere with challenging projects and shared successes.
The predicted salary is between 40000 - 48000 £ per year.
Are you an experienced Manager? Do you have experience motivating and managing a team? Do you have a full UK driving license? Are you looking for your next challenge? If you answered yes to these questions, then read on!
An opening has arisen to work as part of the onsite APCOA Management team at Luton Airport as a Service Delivery Manager. This role is vital to support the day to day operations of Priority parking within the Airport. You will be responsible for managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer.
What you’ll do:
- Agree on a weekly/daily basis with the Operations Manager a plan of action to ensure resources are deployed to the areas of most need during the working weeks.
- Ensure that the Priority Parking and Mobile Enforcement teams are effectively always running the operation.
- Ensure briefings are being maintained at the start of each shift in Priority Parking.
- Monitor the performance of staff and ensure delivery of allocated tasks and service levels are maintained to a high standard.
- Monitor and report the SLA performance of the service provided by APCOA.
- Manage and investigate any damage claims or complaints and ensure they are appropriately dealt with in a timely and appropriate manner and reported through the correct systems, with any actions followed up.
- Ensure Priority Parking services are performed to the agreed Standard Operating Procedures, and the movements per hour are being achieved, whilst ensuring sufficient capacity is available.
- Responsible for the recruitment and selection of all employees within their shift, in line with company guidelines.
- Conduct monthly reviews and annual appraisals to identify and constantly improve colleagues’ awareness and understanding through development.
- Responsible for maintaining records, mentoring and on job training and identifying external training requirements.
- All timesheets are accurate and forwarded to the operations/Contract Manager in agreed format and timescale.
What you’ll bring:
- Recent and extensive team management experience.
- Extensive customer service experience.
- Experience with people management, payroll, and absence monitoring.
- Excellent written and verbal communication skills.
- Excellent working knowledge of MS Office.
- Ability to motivate and manage a team.
- Previous operational or management experience is required for this role.
Does this sound like you? Click “apply” now and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Service Delivery Manager - Luton Airport – 40 hours per week- Earlies and lates - £40,681.67 Per A - Luton, LU2 9QT employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Luton Airport – 40 hours per week- Earlies and lates - £40,681.67 Per A - Luton, LU2 9QT
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Luton Airport or in similar roles. A friendly chat can sometimes lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes APCOA tick and be ready to discuss how your experience aligns with their goals. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise – understand your experiences and how they relate to the role of Service Delivery Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’ll be looking for in a Service Delivery Manager.
We think you need these skills to ace Service Delivery Manager - Luton Airport – 40 hours per week- Earlies and lates - £40,681.67 Per A - Luton, LU2 9QT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your team management experience and customer service skills, as these are key for us at Luton Airport.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've motivated teams and handled operations in the past.
Show Off Your Communication Skills: Since excellent written communication is a must, ensure your application is clear and free of errors. This is your chance to demonstrate your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get back to you quickly!
How to prepare for a job interview at Apcoa
✨Know Your Stuff
Make sure you understand the role of a Service Delivery Manager inside out. Familiarise yourself with the daily operations at Luton Airport, especially around Priority Parking. Research common challenges in the industry and think about how you would tackle them.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing and motivating teams. Think about specific situations where you successfully resolved conflicts or improved team performance. This will demonstrate your capability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service delivery and team management. Practice responding to scenarios like handling complaints or managing staff performance issues, as this will show your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or the company's future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
