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- Tasks: Drive and care for customers' vehicles while providing outstanding service at Luton Airport.
- Company: Join a dynamic team at Luton Airport with a focus on customer satisfaction.
- Benefits: Competitive salary, employee discounts, training, pension, and uniform provided.
- Why this job: Be the face of our business and make a real impact on customer experiences.
- Qualifications: Full UK driving licence, strong communication skills, and ability to work under pressure.
- Other info: Opportunities for progression in a supportive and friendly environment.
The predicted salary is between 24184 - 36276 £ per year.
Are you currently in a driving role? Do you pride yourself on your customer service skills? Do you have a full UK driving license for more than 2 years? Are you looking for a role where there is the potential for progression? If you answered yes to these questions, then read on!
We are currently looking for Service Delivery Assistants at Luton airport who will be the face of our business, bringing outstanding customer service within the Airport sector. You will be receiving holiday makers' cars and driving them to our car park for the duration of their holiday and then preparing the vehicle for their return.
As a Service Delivery Assistant, you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate. Could you bring your spark to our Team?
Here's what you need to know before applying:
- Drivers will be familiar with each car's controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers' vehicles whilst storing keys securely.
- Drive, and care for all customers' vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- Understand and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.
What you’ll bring:
- Evidence of strong communication and interaction with the public.
- Full UK Driver’s License with significant driving experience.
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task.
- Able to work under pressure.
- Excellent verbal communication skills.
- Smart and professional attitude.
So, could you be our Ideal Candidate? Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to succeed in your role? We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mindset, then please apply today. We'd love to hear from you.
A Full UK Driver’s License with significant driving experience is required for this role.
We’ll ensure you’re rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to:
- Hourly rate of £30,230.60 Per Annum.
- Employee Discount.
- Training and Development.
- Pension.
- Uniform.
Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - Luton, LU2 9QT employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - Luton, LU2 9QT
✨Tip Number 1
Get to know the company before your interview! Research their values and culture, especially how they prioritise customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your driving skills and be ready to demonstrate them if asked. Since this role involves handling customers' vehicles, showing confidence behind the wheel can really set you apart from other candidates.
✨Tip Number 3
Prepare some examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this is key for the Service Delivery Assistant role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - Luton, LU2 9QT
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Professional and Polished: Your written application is your first impression, so make it count! Use clear language, check for typos, and keep it professional. We appreciate attention to detail, and it shows you care about the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Apcoa
✨Know Your Stuff
Before the interview, make sure you’re familiar with the role of a Service Delivery Assistant. Understand the key responsibilities like vehicle handovers and customer service. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about outstanding customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your skills and attitude.
✨Dress to Impress
Even though it’s a driving role, first impressions matter! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Ask Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or what a typical day looks like. It shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
