At a Glance
- Tasks: Safely transport customers between the car park and airport terminal while providing excellent service.
- Company: Join a dynamic team at Leeds Bradford Airport with a focus on customer satisfaction.
- Benefits: Earn £13 per hour, receive training, and enjoy a supportive work environment.
- Other info: Great opportunity for personal growth and development in a collaborative team.
- Why this job: Make a difference in customer experiences while working in a vibrant airport setting.
- Qualifications: Must have a full UK driving licence and previous customer service experience.
The predicted salary is between 27040 - 28000 £ per year.
An exciting opportunity has arisen for a Customer Service Delivery Driver at Leeds Bradford Airport. Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check-in process.
Duties will include, but are not limited to:
- Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car park
- Utilisation of Pre-book IT systems
- Dealing with customer complaints and enquiries
- Monitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports
- To maintain a standard of deportment and behaviour that will always represent the company in the best possible manner
- To report to the line manager any element of car park service that may compromise the level of service we wish to achieve
- Assisting customers with the loading of luggage onto the fleet vehicle
- Ensuring the fleet vehicle is cleaned and presentable for service
- Ensuring vehicle checks are completed
- Completion of all Fleet documentation
- Transporting passengers between the car park and airport terminal
- Reporting of all vehicle defects
- Photographing of arriving vehicles
- Moving customers' cars from arrivals to secure parking area and return when required
- Patrolling the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and to report all findings
- Litter picking and bin changing and cleaning of customer and staff areas
- Answering incoming telephone calls and dealing with customer queries
- To complete report sheets or any other log sheets, in full and as instructed
What you'll bring:
- Full UK Drivers license
- Previous Customer Service Experience
- Excellent Team Player
- Customer Focused
- Excellent communication skills
What we'll offer you:
- £13 per hour
- Training and development
- Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Delivery Driver - Leeds and Bradford Airport - Days - Leeds, LS197WP employer: Apcoa
APCOA is an exceptional employer, offering a motivating work environment at Leeds Bradford Airport where teamwork and customer focus are at the heart of our operations. With competitive pay, comprehensive training, and ample opportunities for personal and professional growth, we ensure that our employees thrive while delivering outstanding service to our customers. Join us to be part of a supportive culture that values diversity and celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Delivery Driver - Leeds and Bradford Airport - Days - Leeds, LS197WP
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Leeds Bradford Airport and APCOA. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience aligns with the role of a Customer Service Delivery Driver.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Delivery Driver - Leeds and Bradford Airport - Days - Leeds, LS197WP
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your CV:Don’t just send out the same CV for every job! Tailor it to match the Customer Service Delivery Driver role. Use keywords from the job description to show us you’re a perfect fit for this position.
Be Professional and Polite:Since this role involves interacting with customers, your written application should reflect professionalism and politeness. Keep your language friendly but formal, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to fill out all the necessary details without any hassle!
How to prepare for a job interview at Apcoa
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Delivery Driver. Familiarise yourself with tasks like greeting customers, managing check-ins, and handling complaints. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer. This will show that you're not just a driver, but a true customer-focused team player.
✨Prepare for Practical Questions
Expect questions that assess your driving experience and ability to handle various scenarios on the job. For instance, they might ask how you'd deal with a difficult customer or what steps you'd take if you noticed a suspicious vehicle. Practising your responses can help you feel more confident.
✨Dress the Part
Even though the job involves driving, first impressions matter! Dress smartly for your interview to convey professionalism. A neat appearance shows that you take the opportunity seriously and are ready to represent the company well.
