At a Glance
- Tasks: Patrol streets, advise residents, and enforce parking regulations while providing excellent customer service.
- Company: Join APCOA, a supportive company focused on employee growth and success.
- Benefits: Enjoy up to 28 days holiday, workplace pension, free uniform, and employee discounts.
- Other info: Full training provided, with many managers starting as Civil Enforcement Officers.
- Why this job: Work outdoors, help your community, and kickstart your career with great progression opportunities.
- Qualifications: Excellent communication skills and a proactive, friendly attitude; CBT license preferred.
The predicted salary is between 33150 - 33150 £ per year.
Salary: 33,150 per annum | 15.00 per hour
Hours: 42.5 hours per week
Location: Lambeth
CBT License Preferred
Do you enjoy working outdoors? Helping people? And have great communication skills? Do you have excellent customer service skills? And enjoy being on the go?
Civil Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents and members of the public, whilst enforcing road traffic orders and issuing parking fines. You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer.
What can you expect as a Civil Enforcement Officer?
- You’ll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful info and advice.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career!
What will you bring?
- Excellent customer service skills
- Proactive and friendly nature
- Good spoken and written English
- A CBT license is preferred
Full time working hours: 42.5 hours per week, 5 days out of seven, 8.5 hour shifts, Mon-Sun, as per rota.
We believe that working for APCOA is great. We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Civil Enforcement Officer Lambeth - Lambeth, SE17 1LN employer: Apcoa
APCOA is an excellent employer for those seeking a dynamic and rewarding career as a Civil Enforcement Officer in Lambeth. With a strong commitment to employee development, we offer comprehensive training, generous holiday allowances, and a supportive work culture that encourages growth and collaboration. Join us to make a positive impact in your community while enjoying a fulfilling outdoor role with guaranteed hours and a range of employee benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Civil Enforcement Officer Lambeth - Lambeth, SE17 1LN
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on APCOA and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills and proactive nature make you a great fit for the Civil Enforcement Officer role.
✨Tip Number 3
Dress the part! Even though this role is outdoors, showing up smartly dressed for your interview can make a great first impression. It shows you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a nice touch that many candidates overlook!
We think you need these skills to ace Civil Enforcement Officer Lambeth - Lambeth, SE17 1LN
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you can engage with the public and provide helpful advice, as this is a key part of being a Civil Enforcement Officer.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your written English is spot on and easy to understand.
Share Your Outdoor Experience:If you've got experience working outdoors or in similar roles, let us know! We love candidates who enjoy being on the go and can handle the dynamic nature of this job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey to becoming a Civil Enforcement Officer with us.
How to prepare for a job interview at Apcoa
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Civil Enforcement Officer does. Familiarise yourself with the responsibilities like patrolling, advising the public, and enforcing parking restrictions. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this position, think of examples from your past experiences where you've provided great service. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your proactive and friendly nature.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with an angry member of the public or reporting a defect in street furniture. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Dress the Part and Be Punctual
Even though the job involves working outdoors, dress smartly for the interview to make a good first impression. Also, plan to arrive early; being punctual shows that you respect the interviewer's time and are serious about the opportunity.
