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- Tasks: Lead a dynamic team at Heathrow Airport, ensuring top-notch customer service and smooth operations.
- Company: Join a leading airport service provider with a focus on employee growth and teamwork.
- Benefits: Competitive salary, pension, 22 days holiday, and flexible shift patterns.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong communication skills, full UK driving licence, and proven customer service experience.
- Other info: Exciting opportunities for career progression and personal development.
The predicted salary is between 36300 - 41800 £ per year.
Do you have a Full - Clean UK driving licence? Do you have excellent communication skills? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to learn and succeed in your role? We're looking for a Service Delivery Manager at Heathrow Airport who will be able to manage and motivate their employees whilst bringing about outstanding customer service within the Airport sector. As a Service Delivery Manager, you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people.
Your responsibilities will include, but are not limited to:
- Planning, preparing and allocating staff across your entire outfit ensuring resources are deployed to the most needed areas during the working day/night.
- Organising and motivating your team.
- Ensuring high standards of customer areas and facilities at all times by monitoring and liaising with the appropriate teams.
- Ensuring the effective and smooth running of operations at all times.
- Delivering a structured daily briefing at the start of each shift.
- Completing relevant shift handover documents to ensure incoming shift is fully aware of issues that have taken place and any planned issues.
- Ensuring all members of staff are following agreed APCOA working practices and operating procedures.
- Keeping records of colleague absence and sickness and taking corrective action where appropriate and within the guidance of APCOA’s Managing Absence Policy and Procedure.
- Conducting monthly reviews along with annual PDRs to identify and improve colleagues’ work through development, mentoring and on-job training.
- Identifying and actioning external training requirements.
- Assisting with inquiries and disciplinaries and grievances within the contract, ensuring all practices are followed in line with the Company Policy.
- Providing first line maintenance for Heathrow devices such as barriers, readers, Hand Held Units etc.
- Attending regular customer service training to keep abreast of current trends and legislation.
- Assisting the Contract and Operations Managers in recruitment of staff.
We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. If you feel that you can demonstrate good time keeping and reliability and also have a safety-first mindset, then please apply today. We'd love to hear from you.
What we require from you:
- Excellent spoken and written English.
- Full Clean Manual UK Driving License.
- Proven Customer Service skills.
- Ability to open, operate and close documents using MS Office suite.
- Aptitude to be flexible and deliver demanding targets.
- Talent to manage and motivate your team.
We'll ensure you're rewarded for all your hard work, which is why we offer a great benefits package which includes but is not limited to:
- Salary - £40,382.16 Per Annum.
- Shift Pattern - 4 on 4 off, 12 hour shifts, 07.00 to 19.00 and 19.00 to 07.00.
- Pension.
- 22 days holiday.
Service Delivery Manager - Heathrow Airport - Full-Time, Nights - Hounslow, TW6 1EL employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Heathrow Airport - Full-Time, Nights - Hounslow, TW6 1EL
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Heathrow. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery and team management. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in past roles. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Delivery Manager - Heathrow Airport - Full-Time, Nights - Hounslow, TW6 1EL
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure to highlight your skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Tailor Your Application: We want to see how you fit into our team at Heathrow Airport. Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualities mentioned in the job description. This shows us that you’re genuinely interested in the role.
Highlight Your Team Management Experience: As a Service Delivery Manager, you'll be motivating a team. Make sure to include any relevant experience you have in managing or leading teams. Share specific achievements that demonstrate your ability to inspire and drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for both you and us!
How to prepare for a job interview at Apcoa
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Manager at Heathrow Airport. Familiarise yourself with the key responsibilities mentioned in the job description, like team motivation and customer service excellence. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples from your past experiences where you've effectively communicated with your team or customers. Think about situations where your communication made a difference, and be ready to share these stories during the interview.
✨Demonstrate Initiative
The company is looking for someone who can take initiative. Be prepared to discuss times when you've made decisions that positively impacted your team or improved customer service. Highlight your ability to think on your feet and how you can bring that to the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, training opportunities, or how success is measured in this position. It’s a great way to demonstrate your enthusiasm and commitment.
