Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team at Heathrow, ensuring top-notch customer service and smooth operations.
- Company: Join a leading airport service provider with a focus on teamwork and growth.
- Benefits: Competitive salary, pension, 22 days holiday, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced setting while developing your leadership skills.
- Qualifications: Strong communication skills, full UK driving licence, and proven customer service experience.
- Other info: Flexible shift patterns with opportunities for career advancement.
The predicted salary is between 32000 - 45000 £ per year.
Do you have a Full - Clean UK driving licence? Do you have excellent communication skills? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to learn and succeed in your role?
We are looking for a Service Delivery Manager at Heathrow Airport who will be able to manage and motivate their employees while bringing about outstanding customer service within the Airport sector. As a Service Delivery Manager, you will contribute to a passionate and friendly team working in a fast-paced setting. You'll get given every chance to progress within a company that invests in its people.
Your responsibilities will include, but are not limited to:
- Planning, preparing and allocating staff across your entire outfit ensuring resources are deployed to the most needed areas during the working day/night.
- Organising and motivating your team.
- Ensuring high standards of customer areas and facilities at all times by monitoring and liaising with the appropriate teams.
- Ensuring the effective and smooth running of operations at all times.
- Delivering a structured daily briefing at the start of each shift.
- Completing relevant shift handover documents to ensure incoming shift is fully aware of issues that have taken place and any planned issues.
- Ensuring all members of staff are following agreed APCOA working practices and operating procedures.
- Keeping records of colleague absence and sickness and taking corrective action where appropriate and within the guidance of APCOA's Managing Absence Policy and Procedure.
- Conducting monthly reviews along with annual PDRs to identify and improve colleagues' work through development, mentoring and on-job training.
- Identifying and actioning external training requirements.
- Assisting with inquiries and disciplinaries and grievances within the contract, ensuring all practices are followed in line with the Company Policy.
- Providing first line maintenance for Heathrow devices such as barriers, readers, Hand Held Units etc.
- Attending regular customer service training to keep abreast of current trends and legislation.
- Assisting the Contract and Operations Managers in recruitment of staff.
We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. If you feel that you can demonstrate good time keeping and reliability and also have a safety-first mindset, then please apply today. We'd love to hear from you.
What we require from you:
- Excellent spoken and written English.
- Full Clean Manual UK Driving License.
- Proven Customer Service skills.
- Ability to open, operate and close documents using MS Office suite.
- Aptitude to be flexible and deliver demanding targets.
- Talent to manage and motivate your team.
We'll ensure you're rewarded for all your hard work, which is why we offer a great benefits package which includes but is not limited to:
- Salary - £40,382.16 Per Annum.
- Shift Pattern - 4 on 4 off, 12 hour shifts, 07.00 to 19.00 and 19.00 to 07.00.
- Pension.
- 22 days holiday.
Service Delivery Manager in Hounslow employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Heathrow. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery management. Think about how you’d motivate your team and handle customer service challenges – they’ll want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise. Use examples from your past experiences to demonstrate how you’ve successfully managed teams and delivered excellent customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for the position.
We think you need these skills to ace Service Delivery Manager in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing teams and delivering excellent customer service, as these are key for us at Heathrow Airport.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the airport sector. Use it to showcase your communication skills and how you can motivate a team to achieve outstanding results.
Showcase Relevant Experience: When filling out your application, emphasise any previous roles where you've had to manage staff or handle customer inquiries. We want to see how you've taken initiative in past positions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Heathrow.
How to prepare for a job interview at Apcoa
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Manager at Heathrow Airport. Familiarise yourself with the key responsibilities mentioned in the job description, like team motivation and customer service standards. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you had to motivate your team or handle customer inquiries. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Initiative
Be ready to discuss situations where you've taken the initiative to solve problems or improve processes. This could be anything from streamlining operations to enhancing customer satisfaction. Highlighting your proactive approach will resonate well with the interviewers looking for someone who can make choices that benefit customers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role, such as inquiries about team dynamics or training opportunities. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
