Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support operations at Heathrow, ensuring excellent customer service and maintaining equipment.
- Company: Join a friendly team at a leading airport company that values its people.
- Benefits: Earn £14.80 per hour with opportunities for overtime and career progression.
- Other info: Flexible shifts available, with training provided for all necessary skills.
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Customer service skills, UK driving licence, and a team player attitude required.
The predicted salary is between 30000 - 30000 £ per year.
Do you have excellent customer service skills? Are you a team player? Do you have good communication skills? Do you have a valid UK Driving License?
If you answered yes to these questions, then read on! As an Operational Support Agent, you will contribute to a passionate and friendly team working in a fast-paced setting. You will get given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here's what you need to know before applying:
Main duties include:- To carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment.
- To ensure that patrols are carried out at all times in accordance with the sites KPI’s.
- To complete report sheets or any other log sheets, in full and as instructed.
- To report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities.
- To maintain a standard of deportment and behavior that will always represent the company in the best possible manner.
- To work at the reception desk dealing with customer payments, pre-bookings and using credit card machines and cash handling.
- To ensure a consistently high level of customer care.
- To assist with the cleaning of the car park including litter picking and cleaning of all public areas.
- To carry out Enforcement within the Car Parks.
- To comply with Transport Regulations, Company Procedures, Health & Safety Law and HAL Regulations.
- Flexibility to work in all areas of Heathrow across the business.
- Willingness to work overtime should the need arise.
- Good command of the English language.
- Excellent Customer Service skills.
- Ability to use a two-way radio – (Training will be given).
- Must be able to work as part of a team and also lone working.
- Knowledge of Heathrow Airport plus local area would be an advantage.
- A valid UK Driving licence.
So, could you be our Ideal Candidate? Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride? Are you able to take initiative and make choices that are right for our customers? Do you have a desire to succeed in your role? We are looking for an excellent team player with great communication skills. Someone who possesses the skills to work under pressure. So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today. We'd love to hear from you!
Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.80 Per Hour - Hounslow, TW6 2GA employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.80 Per Hour - Hounslow, TW6 2GA
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the industry. A personal recommendation can go a long way in landing that Operational Support Agent role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We all know that first impressions count, so show off your excellent communication skills and passion for providing outstanding service!
✨Tip Number 3
Dress the part! Even if the job is operational, looking smart and professional can help you stand out. It shows you take the opportunity seriously and are ready to represent the company in the best possible manner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our passionate team at Heathrow.
We think you need these skills to ace Operational Support Agent – Full Time – Days and Nights - 7am until 7pm - £14.80 Per Hour - Hounslow, TW6 2GA
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to the good stuff about why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Apcoa
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Operational Support Agent. Familiarise yourself with tasks like customer service, maintenance of equipment, and compliance with regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think about situations where you resolved issues or received positive feedback. This will demonstrate your ability to provide outstanding service.
✨Demonstrate Team Spirit
Being a team player is crucial for this position. Be ready to discuss how you've collaborated with others in previous jobs. Share specific instances where teamwork led to success, and highlight your flexibility and willingness to support your colleagues.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, opportunities for progression, or specifics about the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.