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- Tasks: Patrol public areas, advise on parking, and enforce environmental laws.
- Company: APCOA is dedicated to creating a positive community impact through enforcement roles.
- Benefits: Enjoy up to 28 days leave, flexible shifts, and a workplace pension.
- Why this job: Make a difference in your community while developing valuable skills and career progression.
- Qualifications: Must be over 18 with a full clean driving licence preferred; basic English and Maths skills needed.
- Other info: Full training provided, including conflict management, with opportunities for advancement.
The predicted salary is between 23000 - 31000 £ per year.
Job Description
Civil Enforcement Officer – Bootle – Bootle, L20 4UXCivil Enforcement Officer – Bootle – Full Time; 40 hours per week – £27,476.80 per annumCould you see yourself working outdoors? Do you have excellent customer service skills?Do you have a Full Clean driving licence?If so, you could be our next Dual role Parking and Environmental Enforcement Officer Within this role you will be patrolling public streets, car parks, green spaces, and public parks. You will be advising the public of where they can park safely and issuing tickets to vehicles parked in contravention of the TMA 2004. You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of issuing fixed penalty notices.
You will report any other environmental issues. You will also be dealing with general enquiries from the members of the public. Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community.What will you do?
You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes. You will be expected to issue tickets to vehicles parked in breach of the rules. You will keep a detailed log of the violations and debrief incidents that occur during your shift.
You will Enforce local laws to protect the area from litter, dog fouling and various other breaches of the Environmental act and Sefton’s Public space protection order. You will not have to deal with these issues – but you will however be required to issue tickets/notices. You will be walking between 10-15 miles a day in all weathers. So, could this role be for you? You will be dealing with members of the public face to face, at times in challenging situations. The aptitude to work on your own or as part of a team is so important for this role.
You’ll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations. Knowledge of environmental services would be of use but it’s not essential. You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal.
PC skills would also be an advantage, as you will be using a handheld device daily. You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential. Basic English and Maths qualifications would be preferred or demonstration of this from previous employment. Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career. We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees. Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English.Here is a sample of some of the current benefits on offer to you: Up to 28 days leave per annum (includes BH) Workplace Pension Full Uniform Provided Access to Learning & Development Employee Discount Scheme Flexible Shift PatternsThe shift pattern varies throughout the week:08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays.Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer a work atmosphere where successes are commended and shared. With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
Civil Enforcement Officer - Bootle - Bootle, L20 4UX employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer - Bootle - Bootle, L20 4UX
✨Tip Number 1
Familiarise yourself with local parking regulations and environmental laws. Understanding the rules you’ll be enforcing will not only boost your confidence but also help you communicate effectively with the public.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. This role involves face-to-face interactions, so being able to handle challenging conversations with a positive attitude is crucial.
✨Tip Number 3
Get comfortable with using technology, especially handheld devices. Familiarity with basic PC skills will help you adapt quickly to the tools you'll be using on the job.
✨Tip Number 4
Prepare for the physical demands of the job by staying active. Walking 10-15 miles a day requires stamina, so consider incorporating regular walks or exercise into your routine before starting.
We think you need these skills to ace Civil Enforcement Officer - Bootle - Bootle, L20 4UX
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any roles that required you to work outdoors or deal with the public. Emphasise skills like conflict resolution and attention to detail.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention your ability to handle challenging situations and your commitment to maintaining clean neighbourhoods.
Showcase Relevant Skills: Highlight any experience you have with environmental services or law enforcement. If you have basic English and Maths qualifications, mention them, as they are preferred for this position.
Prepare for the Interview: Be ready to discuss scenarios where you've dealt with difficult customers or situations. Think about how you would enforce local laws and maintain a positive community impact, as these are key aspects of the role.
How to prepare for a job interview at Apcoa
✨Show Your Customer Service Skills
As a Civil Enforcement Officer, you'll be interacting with the public regularly. Be prepared to demonstrate your excellent customer service skills during the interview. Share examples of how you've handled challenging situations or provided assistance in the past.
✨Demonstrate Your Knowledge of Local Laws
Familiarise yourself with the Traffic Management Act 2004 and local environmental laws. Showing that you understand the regulations you'll be enforcing can set you apart from other candidates. Consider discussing any relevant experience you have in similar roles.
✨Prepare for Physical Demands
This role involves walking significant distances daily, so be ready to discuss your physical fitness and ability to work outdoors in various weather conditions. You might want to mention any previous outdoor work experience or activities that demonstrate your stamina.
✨Practice Basic Maths and English
Since the interview will include tests on basic Maths and English, brush up on these skills beforehand. Practising simple calculations and reviewing your written communication can help you feel more confident and prepared.