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- Tasks: Patrol public areas, advise on parking, and enforce environmental regulations.
- Company: APCOA, a supportive and inclusive workplace with growth opportunities.
- Benefits: Up to 28 days leave, pension, uniform, and employee discounts.
- Why this job: Make a positive impact in your community while staying active outdoors.
- Qualifications: Customer service skills and a full clean driving licence preferred.
- Other info: Full training provided, with excellent career progression potential.
The predicted salary is between 22781 - 27476 £ per year.
The Role
Civil Enforcement Officer – Bootle – Full Time; 40 hours per week – £27,476.80 per annum
Could you see yourself working outdoors?
Do you have excellent customer service skills?
Do you have a Full Clean driving licence?
If so, you could be our next Dual role Parking and Environmental Enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks. You will be advising the public of where they can park safely and issuing tickets to vehicles parked in contravention of the TMA 2004. You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of issuing fixed penalty notices. You will report any other environmental issues. You will also be dealing with general enquiries from the members of the public. Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will be expected to issue tickets to vehicles parked in breach of the rules.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will Enforce local laws to protect the area from litter, dog fouling and various other breaches of the Environmental act and Sefton\’s Public space protection order. You will not have to deal with these issues – but you will however be required to issue tickets/notices.
- You will be walking between 10-15 miles a day in all weathers.
So, could this role be for you?
- You will be dealing with members of the public face to face, at times in challenging situations.
- The aptitude to work on your own or as part of a team is so important for this role.
- You\’ll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but it\’s not essential.
- You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
- Basic English and Maths qualifications would be preferred or demonstration of this from previous employment.
Full training including conflict management is provided, along with offering excellent career progression. Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career. We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
The shift pattern varies throughout the week:
08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays.
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer a work atmosphere where successes are commended and shared. With exciting projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
Civil Enforcement Officer employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on APCOA. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with the public, think of some scenarios where you might need to handle difficult situations. Role-play with a friend or family member to build your confidence and prepare for those tricky conversations.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've tackled challenges in the past. Whether it's dealing with an argumentative person or finding a solution to a litter issue, demonstrating your ability to think on your feet will impress the interviewers.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Civil Enforcement Officer
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Civil Enforcement Officer role. Highlight any relevant experience or skills that match the job description, like customer service or dealing with the public. This shows us you’re serious about the position!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Apcoa
✨Know Your Role
Make sure you understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with the TMA 2004 and local environmental laws. This will help you answer questions confidently and show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since you'll be dealing with the public, it's crucial to demonstrate your customer service abilities. Think of examples where you've handled difficult situations or provided excellent service. This will highlight your ability to remain calm and professional under pressure.
✨Prepare for Practical Assessments
Be ready for any practical assessments during the interview, especially if they test your basic Maths and English skills. Brush up on these areas beforehand so you can showcase your competence and confidence.
✨Dress for Success
Even though the job involves working outdoors, dress smartly for the interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the company well in the community.