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- Tasks: Monitor activities at Luton Airport, ensuring safety and excellent customer service.
- Company: Join a dynamic team at Luton Airport, a hub for travel and transport.
- Benefits: Enjoy £13.39 per hour, employee discounts, training, pension, and uniform.
- Why this job: Be part of a vital team, enhancing passenger experience in a fast-paced environment.
- Qualifications: Must have excellent communication skills, a UK driving licence, and health and safety knowledge.
- Other info: Work on a 4 on 4 off shift pattern, with both early and late shifts.
The predicted salary is between 27800 - 39000 £ per year.
Central Terminal Area Officers are a vital part of our team based at Luton Airport. Their main aim and objective is to report and monitor all activities that take place at the Central Terminal Area (CTA), ensuring that the safety and customer service needs of all users are met.
These are 10 hour shifts 04:00-14:00 and 14:00-23:59, 4 on 4 off, 2 earlies 2 lates.
Main Responsibilities:
- Undertake daily health and safety inspections of the site, ensuring that CTA is always fit for purpose and safe.
- Report any concerns or defects to the Operations Manager for immediate attention.
- Assist in the operation of the CTA to ensure the smooth flow of buses through the CTA including adhoc coaches and report incorrect use of allocated bays to LLA.
- Ensure that when the traffic light system or gates are faulty, these faults are reported to LLA for resolution.
- Manage passenger queueing areas with individual operators both at the CTA and within the Onward Travel Centre.
- Liaise with Bus Drivers and operators to ensure smooth operation of the bus CTA and bus service reliability.
- Monitor contractor activity to specified standards and report on any areas of concern.
- Proactively provide passenger information upon request and deliver a high standard of passenger service.
- Ensure Digital Display Boards are showing the correct information and are in full working order.
- Provide a high profile, visible presence to maintain operator and passenger confidence.
- Assist with enquiries and complaints in connection with the operation of CTA.
- Ensure information on public transport is displayed to agreed standards at the bus stands and inside the terminal at the onward travel centre.
- Manage the adhoc coach process to ensure the system of call forward is working effectively.
What we are looking for:
- Excellent communication skills.
- Ability to work positively with the general public and under pressure.
- Proven People Management.
- IT competent.
- Knowledge of public transport networks in an airport environment.
- Health and Safety knowledge.
- A full UK driving license.
We offer a competitive benefits package which includes but is not limited to:
- Hourly rate of £13.39
- Employee Discount
- Training and Development
- Pension
- Uniform
We are looking for an excellent team player with great communication skills who can demonstrate good time keeping and reliability and possesses a safety-first mindset. If you feel that you meet these criteria, then please apply today.
Central Terminal Area Officer - Luton, LU2 9QT employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Terminal Area Officer - Luton, LU2 9QT
✨Tip Number 1
Familiarise yourself with Luton Airport's layout and operations. Understanding the flow of traffic and passenger movement will help you demonstrate your knowledge during the interview, showing that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your health and safety regulations relevant to airport operations. Being able to discuss specific safety protocols and how they apply to the Central Terminal Area will set you apart as a candidate who prioritises safety.
✨Tip Number 3
Practice your communication skills, especially in high-pressure scenarios. You might be asked to handle difficult situations or complaints, so being able to articulate your thoughts clearly and calmly will be crucial.
✨Tip Number 4
Network with current or former employees of Luton Airport if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you're genuinely interested in the role.
We think you need these skills to ace Central Terminal Area Officer - Luton, LU2 9QT
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Central Terminal Area Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, health and safety, or public transport environments. Use specific examples to demonstrate your ability to manage people and work under pressure.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, make sure to illustrate your ability to interact positively with the public. Include examples of how you've successfully handled enquiries or complaints in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Apcoa
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding service during the interview. Share specific examples from your past experiences where you went above and beyond to assist customers, as this role heavily focuses on passenger satisfaction.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this position, prepare to discuss how you've effectively communicated with both the public and team members in previous roles. Consider role-playing scenarios to showcase your ability to handle enquiries and complaints.
✨Highlight Your Health and Safety Knowledge
Be ready to talk about your understanding of health and safety protocols, especially in a busy environment like an airport. You might want to mention any relevant training or certifications you have that relate to safety inspections and reporting procedures.
✨Familiarise Yourself with Public Transport Operations
Research the public transport networks at airports, particularly Luton Airport. Being knowledgeable about how bus services operate and the challenges they face will demonstrate your commitment to the role and help you answer questions more effectively.
