At a Glance
- Tasks: Lead and support parking enforcement operations to create safer neighbourhoods.
- Company: APCOA, a community-focused organisation with a commitment to fairness.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Other info: Join a supportive team that values diversity and recognises excellence.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: 12 months management experience and strong people-management skills required.
The predicted salary is between 37000 - 37000 £ per year.
Looking to make a visible impact in your community? We are looking for an experienced and community-focused Operations Support Manager to play a central role in supporting the delivery of our parking enforcement operations across Barnet. This is a fast-paced, hands-on role focused on driving operational excellence, ensuring contractual compliance, and supporting our frontline teams to deliver safer neighbourhoods.
As Operations Support Manager, you will be supporting the Assistant Contract Manager in ensuring KPIs, service levels and contractual requirements are consistently achieved. You will act as a vital link between on-street enforcement, office functions and client stakeholders and use insight, data and strong leadership to consistently improve performance.
What Makes This Role Stand Out?
This role is ideal for someone who thrives on problem-solving, accountability and continuous improvement. You will combine strong operational oversight with a neighbourhood-focused mindset, building effective local relationships to help create safer neighbourhoods. You will lead and develop Supervisors, monitor enforcement activity and performance trends, and proactively implement improvements to ensure service delivery.
What You’ll Be Doing
- Supporting the Assistant Contract Manager in the smooth and compliant delivery of the contract
- Leading, motivating and developing a team of Supervisors
- Managing employee relations, performance, absence and disciplinary processes
- Monitoring KPIs and service delivery standards, identifying trends and implementing remedial action
- Producing performance reports and analysing operational data to drive improvement
- Managing deployment of resources to ensure contractual coverage and effectiveness
- Monitoring budgets and controlling operational spend (payroll, uniform, supplies, etc.)
- Ensuring health & safety and quality standards are maintained in line with contractual and ISO requirements
- Identifying opportunities for service improvement and business development within the contract
- Working closely with residents, local businesses, councillors and the Metropolitan Police to support safer neighbourhood initiatives
What We’re Looking For
- Minimum 12 months recent management experience at Team Manager level (or equivalent) managing Supervisors or similar roles
- Strong people-management skills
- Experience handling performance management and disciplinary processes
- Proven experience monitoring KPIs and producing reports
- Ability to collect, interpret and analyse data to inform decision-making
- Confident communicator with experience presenting to management level
- Experience in a client-facing environment
- Good working knowledge of MS Office
- Full, clean UK driving licence
Why Join Us?
- A leadership role with real community impact
- Opportunity to influence performance, culture and service delivery
- Supportive management team with development opportunities
- Competitive salary and flexible working approach
- We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating environment where successes are shared, development is encouraged, and excellence is recognised.
Operations Support Manager - Barnet, N128NP employer: Apcoa
Join APCOA as an Operations Support Manager in Barnet, where you can make a tangible difference in your community while enjoying a competitive salary and flexible working conditions. Our supportive management team fosters a culture of development and recognition, ensuring that your contributions to creating safer neighbourhoods are valued and rewarded. With opportunities for personal growth and a commitment to inclusivity, APCOA is an excellent employer for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager - Barnet, N128NP
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with community groups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission in creating safer neighbourhoods and think about how your experience aligns with that. We want you to show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about operational excellence, be ready to discuss real-life scenarios where you’ve tackled challenges head-on. We love hearing about your successes and how you’ve made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in Barnet.
We think you need these skills to ace Operations Support Manager - Barnet, N128NP
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Support Manager role. Highlight your management experience, especially in handling performance and KPIs, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about community impact and operational excellence. Share specific examples of how you've driven improvements in previous roles to grab our attention.
Showcase Your Data Skills:Since data analysis is crucial for this role, mention any experience you have with interpreting data and producing reports. We want to see how you can use insights to drive performance improvements.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Apcoa
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Support Manager. Familiarise yourself with parking enforcement operations and how they impact the community. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your People Skills
As this role involves leading and developing a team, be prepared to discuss your management style and experiences. Think of specific examples where you've motivated a team or handled performance issues. Highlighting your strong people-management skills will set you apart from other candidates.
✨Data is Your Best Friend
Since the job requires monitoring KPIs and analysing operational data, come ready to discuss how you've used data to drive improvements in past roles. Bring examples of reports you've produced and how those insights led to actionable changes. This will show your analytical mindset and problem-solving abilities.
✨Communicate Confidently
You'll need to present to management and work closely with various stakeholders, so practice your communication skills. Prepare to articulate your thoughts clearly and confidently during the interview. Consider doing mock interviews with friends or family to build your confidence and refine your delivery.
