Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for customers.
- Company: Join a large facilities provider in West London, known for excellent service.
- Benefits: Enjoy up to £26,000 salary, 25 days holiday, pension scheme, and employee discounts.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Previous IT support experience, strong customer service skills, and knowledge of Windows 10/11 required.
- Other info: Flexible shifts with early starts and late finishes on a rota basis.
The predicted salary is between 20800 - 36400 £ per year.
IT 1st Line Support – West London – Full-time (early starts and late finishes on rota basis) – up to £26,000 per annum
Are you tech savvy and flexible with working hours? Are you customer-service oriented? Do you have previous experience in an IT support role?
Our client, a large facilities provider, is looking for a Junior IT Service Desk Analyst to provide 1st line support for internal and external stakeholders. You will become a crucial member of our team, providing excellent customer care and support.
Please note, this role is based onsite in Middlesex/West London working 5 days out of 7 on a rota basis of varying shifts with the earliest starting at 6 am and the latest finishing at 11 pm. The shifts will be 8.5 hours.
Duties will include, but are not limited to:
- Managing stock assets including spares on our asset management tool
- Managing suppliers for repairs of items
- Meeting project targets for new site implementations
- Replace/Renew/Use stock items at our storage site located near Head office
- Managing internal and external customers
- Troubleshoot and investigate various 1st line technical issues for a variety of hardware
What will I bring?
We are looking for candidates with previous experience in a service-focused IT support role, who can think on their feet within a technical environment. You will also bring:
- Experience of working within a first-hand technical role
- Strong customer service approach and team player
- Strong work ethic and ability to work in a dynamic work environment
- Excellent understanding of Active Directory, Exchange Administration, SharePoint and Windows 10/11
- Understanding of networking principles – LAN / WAN
- Experience in problem solving basic issues
- Able to be proactive and checking with 3rd parties for updates and chasing where necessary
- Experience in imaging software (Acronis)
If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon!
What’s on offer:
- Up to £26,000 pa depending on experience
- 25 days holiday, plus 8 bank holidays
- Career development opportunities
- Pension scheme and employee discount
1st line support analyst - Uxbridge, UB8 2XW employer: Apcoa
Contact Detail:
Apcoa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support analyst - Uxbridge, UB8 2XW
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Exchange Administration, and Windows 10/11. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Prepare to discuss your previous experience in IT support during the interview. Think of specific examples where you successfully resolved technical issues or provided excellent customer service, as this will showcase your problem-solving skills and customer-oriented approach.
✨Tip Number 3
Since the role involves working on a rota basis with varying shifts, be ready to express your flexibility regarding working hours. Highlight any past experiences where you adapted to different schedules, as this will show your willingness to meet the demands of the job.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their operations and how your role as a 1st Line Support Analyst fits into their overall mission will help you articulate why you're a great fit for the team during your interview.
We think you need these skills to ace 1st line support analyst - Uxbridge, UB8 2XW
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your customer service skills and any specific technical knowledge, such as Active Directory or Windows 10/11.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your flexibility with working hours and your ability to troubleshoot technical issues, as these are key aspects of the job.
Highlight Relevant Skills: In your application, clearly outline your experience with networking principles and any imaging software you have used, like Acronis. This will demonstrate your technical capabilities to the employer.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Apcoa
✨Showcase Your Technical Skills
Make sure to highlight your experience with Active Directory, Exchange Administration, and Windows 10/11 during the interview. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Customer Service Excellence
Since this role is heavily customer-focused, share instances where you provided exceptional support. Emphasise your ability to handle difficult situations and maintain a positive attitude.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about troubleshooting technical issues. Prepare to walk through your thought process on how you would approach common problems, showcasing your analytical skills and proactive nature.
✨Understand the Shift Requirements
Familiarise yourself with the shift patterns and express your flexibility regarding early starts and late finishes. This shows your commitment to the role and willingness to adapt to the company's needs.
