At a Glance
- Tasks: Handle calls and live situations while delivering top-notch customer service.
- Company: Join a market leader in the Parking industry with a focus on tailored solutions.
- Benefits: Competitive pay, employee discounts, pension scheme, and full training provided.
- Other info: Flexible weekend hours with opportunities for growth and recognition.
- Why this job: Make a real impact from day one in a supportive and motivating environment.
- Qualifications: Excellent customer service skills and effective communication abilities required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Wigan
Hours: 22 hours per week
Salary: £15,862 per annum / £12.71 per hour
Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one? As a market leader in the Parking industry, we pride ourselves on offering tailor‑made solutions to our clients.
We are looking for highly customer‑focused individuals to join our existing Customer Service Team in Wigan. As a Control Room Operative, you will provide professional and helpful responses to customers whilst maintaining the highest service standards.
Shift Pattern: Saturday and Sunday (08:00-20:00)
What you’ll do:
- Take inbound telephone calls
- Respond to email enquiries
- Take intercom calls
- Ensure the accuracy of information provided is paramount
- Certify accuracy and a high attention to details
What you’ll bring:
- Excellent customer services skills
- Effective listening to build rapport with our customers
- Be able to respond to enquiries in a professional manner
- Excellent written and verbal communication skills
- Ability to absorb new information
- Ability to multitask and adapt
- Able to work with minimum supervision
What we’ll offer you:
- £14,540.24 per annum / £12.71 per hour
- 22 hours per week (Saturday and Sunday (08:00-20:00 + 1 hour unpaid lunch)
- Employee of the month award scheme
- Pension Scheme
- Employee Discount
- Training and Development
- Full accredited training will be provided to all successful candidates
Must be 18 or over to apply. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Weekend Control Room Operative in Wigan employer: Apcoa Parking
APCOA is an excellent employer for those looking to advance their career in recruitment, offering a fully remote working environment that promotes flexibility and work-life balance. With a strong commitment to employee development, you will receive full training and ongoing support, alongside a generous benefits package including 33 days' holiday and a company pension. Join our friendly team where your contributions are valued, and enjoy the opportunity to grow within a dynamic organisation dedicated to inclusivity and success.
