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- Tasks: Lead and motivate a customer service team on weekends to achieve goals.
- Company: Join a supportive company that values diversity and teamwork.
- Benefits: Earn £18,000 per annum with 25 days holiday and training opportunities.
- Why this job: Make a real impact by developing your leadership skills in a dynamic environment.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Enjoy a motivating workplace with opportunities for personal and professional growth.
The predicted salary is between 18000 - 25200 £ per year.
Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you looking for weekend work?
We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams. Someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in employing changes. You will be a strong communicator who is looking to make a difference within the team.
What will you do?
- Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved.
- Assess employees and provide feedback weekly, provide mentorship and training to maximise performance. React to underperformance.
- Be in charge of dealing with issues and ensuring that Management are kept informed.
- Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control.
- Seek continuous improvement by reviewing processes to maintain staff enthusiasm.
- Develop, coach, and monitor the team in relation to systems knowledge and service requirements.
- Set goals, conduct appraisals and identify training needs for operational staff.
- Complete daily, weekly, and monthly reports in line with the client and APCOA’s reporting requirements.
What will you bring?
- Ability to manage people and communicate well orally and in writing.
- Encourage open dialogue with team.
- Good team player.
- Organised and reliable.
- Leadership skills.
We are looking for someone with the ability to communicate well and encourage open dialogue within their team. Previous leadership experience is desired.
What we’ll offer you:
- Annual salary of £18,000.
- 24 hours per week - 12 hour shift (Saturday and Sunday).
- 25 days holidays + 8 BHs (pro rata).
- Training and Development.
- Pension Scheme.
Does the above sound like you? If so, please apply and we will get back to you as soon as possible.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Team Supervisor - Weekends in Wigan employer: Apcoa Parking
Contact Detail:
Apcoa Parking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Supervisor - Weekends in Wigan
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Team Supervisor role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for supervisory roles and practice your answers. Think about how you can showcase your leadership skills and customer service experience. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly!
We think you need these skills to ace Customer Service Team Supervisor - Weekends in Wigan
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tough situations and made customers happy, so share some examples that showcase your skills!
Leadership Experience is Key: Since we're looking for a Weekend Supervisor, it's important to mention any previous leadership roles you've had. Tell us about how you motivated your team and dealt with challenges – we love hearing about your successes!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so make sure your key points stand out and are easy to find.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Apcoa Parking
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times when you led a team or resolved conflicts, as these will show your leadership skills and ability to motivate others.
✨Show Off Your Supervisory Skills
Prepare to discuss your previous supervisory roles. Highlight how you've assessed performance, provided feedback, and mentored team members. This will demonstrate that you can handle the responsibilities of a Weekend Supervisor effectively.
✨Communicate Clearly
Since strong communication is key for this role, practice articulating your thoughts clearly. Be ready to explain how you encourage open dialogue within a team and how you handle issues when they arise.
✨Be Ready to Discuss Improvement Strategies
Think about ways you've sought continuous improvement in past roles. Prepare to talk about how you’ve reviewed processes or implemented changes to keep staff motivated and engaged, which aligns perfectly with what they're looking for.
