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For Companies At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and live chat.
- Company: Join a supportive team that values individuality and growth.
- Benefits: Competitive salary, flexible hours, free lunch, and employee discounts.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Diverse and inclusive workplace with great career development opportunities.
The predicted salary is between 20316 - 28776 £ per year.
Are you a natural problem solver? Do you have a passion for delivering exceptional customer experiences? If so, we’d love to hear from you! Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. You’ll become the friendly voice of our company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.
Why Join Us?
- A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.
- Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.
- Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.
What will you be doing?
- Providing outstanding service to customers over the phone, email, and live webchat.
- Offering tailored solutions to create seamless customer experiences.
- Staying informed about our services to offer natural, assured advice.
- Assisting with customer issues and keeping communication smooth and effective.
What will you bring?
- Excellent communication and teamwork skills.
- The ability to stay calm and work efficiently under pressure.
- Strong time management, reliability, and a positive "can-do" attitude.
- A safety-first mindset and passion for problem-solving.
What is on offer to you?
- Competitive Salary: £25,396 per annum
- Flexible Work Schedule: 37.5 hours per week Mon - Fri 9am – 5pm
- Comprehensive Training & Career Development
- Monthly Free Lunch & Employee Discounts
- Company Pension Scheme
Ready to Join a Company That Invests in You? We’re focused on creating a supportive and inclusive workplace where everyone can thrive and excel. If you’re driven by a passion for customer service and want to work for a company that truly values its people – APPLY NOW!
We are proud to foster a diverse and inclusive work environment, welcoming applicants from all backgrounds and walks of life.
Customer Service Advisor in Wigan employer: Apcoa Parking
Contact Detail:
Apcoa Parking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Wigan
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to handling tricky situations during the interview.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your individuality shine through in your interactions. Employers love candidates who can bring a positive vibe and connect with customers authentically.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome company culture right there.
We think you need these skills to ace Customer Service Advisor in Wigan
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your problem-solving skills and passion for customer service. We want to see how you can bring your unique experiences to our team!
Showcase Your Communication Skills: Since you'll be the friendly voice of our company, it's essential to demonstrate your excellent communication abilities in your written application. Use clear and concise language to convey your thoughts.
Highlight Relevant Experience: If you've got experience in customer service or similar roles, make it shine! Share specific examples of how you've provided outstanding service or solved customer issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Apcoa Parking
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Problem-Solving Skills
As a Customer Service Advisor, problem-solving is key. Prepare examples from your past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise what they've said to show you’re engaged. This will reflect your ability to connect with customers effectively.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you handle difficult customers or manage stress. Practising your responses will help you feel more confident and articulate during the actual interview.
