At a Glance
- Tasks: Join our team as a Service Delivery Assistant, providing top-notch customer service at Luton Airport.
- Company: Be part of a dynamic company that values individuality and career growth.
- Benefits: Enjoy a competitive pay of £13.39 per hour, employee discounts, and training opportunities.
- Other info: Flexible 4 on 4 off shift pattern to fit your lifestyle.
- Why this job: Work in a fast-paced environment with a friendly team and potential for progression.
- Qualifications: Must have a full UK driving license and strong communication skills.
The predicted salary is between 27800 - 39000 £ per year.
Social network you want to login/join with:
Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - £13.39 p, Luton
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Client:
Location:
Luton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5566289afb24
Job Views:
6
Posted:
13.08.2025
Expiry Date:
27.09.2025
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Job Description:
Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - £13.39 per hour
Do you pride yourself on your customer service skills? Do you have a full UK driving license for more than 2 years? Are you looking for a role with potential for progression? If yes, then read on! We are currently hiring Service Delivery Assistants at Luton Airport to be the face of our business, providing outstanding customer service within the Airport sector. Your duties will include receiving holidaymakers\' cars, driving them to our car park, and preparing the vehicles for their return.
As a SDA, you will be part of a passionate and friendly team working in a fast-paced environment. We offer opportunities for career progression and celebrate individuality, rewarding employees who excel.
What you need to know before applying
Responsibilities:- Familiarity with car controls and alarm systems before receiving vehicles from customers.
- Ensure smooth handover of vehicles, securely store keys.
- Carefully drive and care for customer vehicles, complying with valet procedures.
- Understand and operate our systems and equipment.
- Monitor the car park through regular patrols, deter criminal activity, maintain high visibility.
- Maintain the appearance of the car parks and work areas, ensuring standards are met.
- Provide support during equipment failure or customer distress.
- Work with management on marketing initiatives to increase sales and income.
- Collaborate as part of a team.
- Strong communication skills and interaction with the public.
- Full UK Driver’s License with significant driving experience.
- Basic IT skills, including MS Word, Office.
- Ability to multi-task and work under pressure.
- Excellent verbal communication skills.
- Smart, professional attitude.
Ideal Candidate: If you have a passion for outstanding service, a friendly demeanor, initiative, reliability, and a safety-first mindset, we want to hear from you! We offer a competitive benefits package including hourly rate of £13.39, employee discounts, training and development, pension, and uniform.
#J-18808-LjbffrService Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - £13.39 p employer: Apcoa Parking
Join our dynamic team at Luton Airport as a Service Delivery Assistant, where we prioritise exceptional customer service and employee growth. With a competitive hourly rate of £13.39, a supportive work culture, and opportunities for career progression, you will thrive in a fast-paced environment alongside passionate colleagues. Enjoy benefits such as employee discounts, training, and a pension plan, all while being part of a vibrant community dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - £13.39 p
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apcoa Parking. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apcoa Parking before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - £13.39 p
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apcoa Parking:Your cover letter is your chance to shine! Tell us why you want to work at Apcoa Parking specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apcoa Parking!
How to prepare for a job interview at Apcoa Parking
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
