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- Tasks: Join our team as a Service Delivery Assistant, providing top-notch customer service at Luton Airport.
- Company: Be part of a dynamic company that values individuality and career growth.
- Benefits: Enjoy a competitive pay of £13.39 per hour, employee discounts, and training opportunities.
- Other info: Flexible 4 on 4 off shift pattern to fit your lifestyle.
- Why this job: Work in a fast-paced environment with a friendly team and potential for progression.
- Qualifications: Must have a full UK driving license and strong communication skills.
The predicted salary is between 27800 - 39000 £ per year.
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Service Delivery Assistant – Luton Airport – Full Time 42 Hours, 4 on 4 off Shift Pattern – £13.39 p, Luton
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Client:
Location:
Luton, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5566289afb24
Job Views:
6
Posted:
13.08.2025
Expiry Date:
27.09.2025
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Job Description:
Service Delivery Assistant – Luton Airport – Full Time 42 Hours, 4 on 4 off Shift Pattern – £13.39 per hour
Do you pride yourself on your customer service skills? Do you have a full UK driving license for more than 2 years? Are you looking for a role with potential for progression? If yes, then read on! We are currently hiring Service Delivery Assistants at Luton Airport to be the face of our business, providing outstanding customer service within the Airport sector. Your duties will include receiving holidaymakers\’ cars, driving them to our car park, and preparing the vehicles for their return.
As a SDA, you will be part of a passionate and friendly team working in a fast-paced environment. We offer opportunities for career progression and celebrate individuality, rewarding employees who excel.
What you need to know before applying
Responsibilities:
- Familiarity with car controls and alarm systems before receiving vehicles from customers.
- Ensure smooth handover of vehicles, securely store keys.
- Carefully drive and care for customer vehicles, complying with valet procedures.
- Understand and operate our systems and equipment.
- Monitor the car park through regular patrols, deter criminal activity, maintain high visibility.
- Maintain the appearance of the car parks and work areas, ensuring standards are met.
- Provide support during equipment failure or customer distress.
- Work with management on marketing initiatives to increase sales and income.
- Collaborate as part of a team.
Qualifications:
- Strong communication skills and interaction with the public.
- Full UK Driver’s License with significant driving experience.
- Basic IT skills, including MS Word, Office.
- Ability to multi-task and work under pressure.
- Excellent verbal communication skills.
- Smart, professional attitude.
Ideal Candidate: If you have a passion for outstanding service, a friendly demeanor, initiative, reliability, and a safety-first mindset, we want to hear from you! We offer a competitive benefits package including hourly rate of £13.39, employee discounts, training and development, pension, and uniform.
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Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - £13.39 p employer: Apcoa Parking
Contact Detail:
Apcoa Parking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - £13.39 p
✨Tip Number 1
Familiarise yourself with the layout of Luton Airport and its car park facilities. Knowing the area will help you navigate efficiently during your shifts and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter at the airport. Being prepared to handle various situations will show that you're proactive and ready to excel in this role.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Demonstrate your reliability by being punctual and professional in all interactions. Arriving on time for interviews and showing a smart appearance will reflect your commitment to the role and the company.
We think you need these skills to ace Service Delivery Assistant - Luton Airport - Full Time 42 Hours, 4 on 4 off Shift Pattern - £13.39 p
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and driving roles. Emphasise any previous positions where you demonstrated strong communication skills and the ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your suitability for the role. Mention your full UK driving licence and any specific experiences that relate to the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your basic IT skills and any familiarity with car controls or alarm systems. This will show that you are prepared for the technical aspects of the job.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Mention your desire for career progression and how you align with their values of individuality and outstanding service.
How to prepare for a job interview at Apcoa Parking
✨Showcase Your Customer Service Skills
As a Service Delivery Assistant, you'll be the face of the company. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight any specific examples where you went above and beyond for a customer.
✨Demonstrate Your Driving Experience
Since a full UK driving license is essential for this role, be ready to talk about your driving history. Mention any relevant experience you have with different types of vehicles and your familiarity with car controls and alarm systems.
✨Emphasise Teamwork and Collaboration
This position requires working closely with a team. Share examples of how you've successfully collaborated with others in past roles. Discuss your ability to support colleagues and contribute to a positive work environment.
✨Prepare for Fast-Paced Scenarios
The airport environment can be hectic, so be ready to demonstrate your ability to multi-task and work under pressure. Think of instances where you've managed multiple responsibilities simultaneously and how you maintained high standards during busy periods.