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For Companies At a Glance
- Tasks: Support and maintain critical applications, ensuring smooth operations and quick issue resolution.
- Company: Join a dynamic IT team in Uxbridge with a hybrid working model.
- Benefits: Enjoy a competitive salary, pension scheme, staff discounts, and generous holiday allowance.
- Why this job: Make a real impact by solving problems and improving systems in a fast-paced environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft environments.
- Other info: Great opportunity for career growth in a supportive and process-driven culture.
The predicted salary is between 24000 - 36000 £ per year.
Are you an IT professional who thrives on solving problems, improving systems, and keeping business-critical applications running smoothly? Do you enjoy working in a process-driven environment where attention to detail really matters? If so, we would love to hear from you.
The opportunity
We are looking for an IT Application Support Analyst to join our established IT team based in Uxbridge, working in a hybrid model. In this role, you will play a key part in supporting and maintaining the applications our business relies on every day. You will provide high-quality, customer-focused support, acting quickly and efficiently to resolve application and system issues. This is a hands-on role where you will work closely with internal users and third-party suppliers to ensure application services remain stable, reliable, and fit for purpose.
What you will be doing:
- Provide first and second line application support for business-critical systems, ensuring high availability and minimal disruption.
- Configure, support, and maintain applications in line with business and operational requirements.
- Troubleshoot application, system, and data-related issues, performing root cause analysis where appropriate.
- Analyse application inputs, outputs, and data flows to ensure accuracy and continuity of business operations.
- Monitor application performance and business processes, responding to alerts and proactively identifying issues.
- Log, track, and manage incidents, service requests, and problems through the service management system.
- Escalate and coordinate issues with third-party vendors and suppliers, managing incidents through to resolution.
- Support bespoke SQL-based applications, including basic query validation and data checks.
What you will bring:
- Proven experience in an IT Application Support, Systems Support, or similar role.
- Strong troubleshooting skills with the ability to diagnose application and system issues.
- Experience providing first and second line support in a business-critical environment.
- Knowledge of Microsoft-based environments (Windows OS, Office 365, Active Directory).
- Experience supporting database-driven applications (basic SQL querying or data validation).
- Familiarity with incident, problem, and change management processes.
- A process-driven mindset with experience working to SLAs and KPIs.
- Excellent communication skills, ability to translate technical issues for non-technical users.
- High attention to detail and a proactive approach to improving systems and processes.
What we offer:
- £30,000 per annum salary.
- Hybrid working with an Uxbridge head office base.
- Company Pension.
- Staff discount scheme.
- 25 Days holiday plus 8.
It Application Support Analyst in England employer: Apcoa Parking
Contact Detail:
Apcoa Parking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Application Support Analyst in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT Application Support. We recommend role-playing with a friend to get comfortable explaining your troubleshooting process and technical skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled application issues in the past, highlighting your attention to detail and proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace It Application Support Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Application Support Analyst role. Highlight your troubleshooting skills and experience with Microsoft environments, as these are key for us. We want to see how your background aligns with what we need!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills—show us how you’ve used them! Share specific examples of how you've resolved application issues or improved systems in previous roles. We love a good success story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experience and skills. Remember, we’re looking for someone who can communicate technical issues effectively to non-technical users.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to hear from you!
How to prepare for a job interview at Apcoa Parking
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft environments and SQL. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled application or system issues before. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and your ability to think on your feet.
✨Communicate Clearly
Since you'll be dealing with non-technical users, practice explaining complex technical concepts in simple terms. During the interview, focus on clarity and ensure your communication is concise. This will highlight your ability to bridge the gap between tech and business needs.
✨Understand the Business Context
Research the company and its applications. Understand how they impact business operations and be prepared to discuss how you can contribute to maintaining and improving these systems. Showing that you grasp the bigger picture will set you apart from other candidates.
