Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service and ensure a seamless experience for airport visitors.
- Company: Join a proud team at a leading airport services company.
- Benefits: Competitive salary, full uniform, training, pension, and employee discounts.
- Why this job: Be the face of our business and make a real impact in a fast-paced environment.
- Qualifications: Passion for service, great communication skills, and a full driving licence required.
- Other info: Enjoy a supportive atmosphere with opportunities for growth and development.
The predicted salary is between 22800 - 30000 £ per year.
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service within the Airport sector. You will join a team that takes pride in their Customer Service and in its people. As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. You will have every chance to progress within a company that invests in its people. We celebrate individuality and reward employees who go beyond the plate.
Here’s what you need to know before applying:
- This is a working shift pattern of 4 on 4 off, 12 hour shifts working days and nights.
Your key duties will include:
- Serving customers, ensuring they receive an easy and seamless tailored experience.
- Understanding and being fully familiar with the parking equipment, pre-booking system, ANPR system and other related equipment.
- Completing report sheets and log sheets as instructed.
- Carrying out relevant basic maintenance of payment machines and entry and exit barriers.
- Ensuring that patrols are carried out at all times in accordance with the sites KPI’s.
So, could you be our Ideal Candidate?
- Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
- Are you able to take initiative and make choices that are right for our customers?
- Do you have a desire to succeed in your role?
- We are looking for an excellent team player with great communication skills, someone who possesses the skills to work under pressure.
- If you can demonstrate good time keeping and reliability and also have a safety-first mindset, then please apply today.
We offer a competitive benefits package which includes but is not limited to:
- Full Uniform
- Training and development
- Company Pension
- Employee discount scheme
For this role, a Full driving license is essential.
With exciting projects and an atmosphere of fostering and support, staff have the chances to fulfil their potential while aiming for excellence in their work. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
Customer Service Advisor - Aberdeen Airport employer: Apcoa Parking
Contact Detail:
Apcoa Parking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Aberdeen Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on APCOA and its values. This will help you connect with the team and show that you're genuinely interested in being part of their proud customer service culture.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations at the airport. Being able to demonstrate your problem-solving skills and ability to stay calm under pressure will really impress the hiring team.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview – it shows you take the opportunity seriously and are ready to represent the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor - Aberdeen Airport
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to read through the job description and tailor your application to match. We love seeing candidates who understand what we’re looking for and can connect their experiences to our needs.
Be Yourself: We celebrate individuality here at StudySmarter, so let your personality shine through in your application. Don’t be afraid to show us what makes you unique and how you can bring your spark to our team!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Apcoa Parking
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Think about what outstanding service means to you and be ready to share examples of how you've provided it in the past. This role is all about making customers feel valued, so show them you understand that!
✨Familiarise Yourself with the Role
Take some time to understand the specific duties mentioned in the job description. Knowing about the parking equipment, pre-booking systems, and ANPR systems will give you an edge. If you can demonstrate knowledge of these tools during your interview, it’ll show you’re serious about the position.
✨Show Off Your Team Spirit
This role requires a great team player, so think of examples where you've worked well in a team. Be prepared to discuss how you handle pressure and support your colleagues. Highlighting your ability to collaborate will resonate well with the interviewers.
✨Bring Your Spark!
The company is looking for someone who can bring their unique personality to the team. Don’t be afraid to let your enthusiasm shine through! Share why you’re passionate about customer service and how you can contribute to creating a friendly atmosphere at the airport.