Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide excellent customer service and handle inbound calls and emails.
- Company: APCOA, a leading parking management service with a vibrant team.
- Benefits: Competitive salary, full training, pension scheme, and free town centre parking.
- Why this job: Join a supportive team and develop skills in a dynamic industry.
- Qualifications: Customer service experience is a plus; friendly attitude and basic computer skills required.
- Other info: Flexible shifts with opportunities for overtime and career growth.
The predicted salary is between 13968 - 19500 £ per year.
The Role: Weekend Customer Service Advisor – Wigan – Saturday and Sunday 8am to 8pm – £13,968.24 per annum
Do you have customer service experience? Are you a good communicator?
About the Job: APCOA is a recognised front runner in parking management services with a presence in 12 countries across Europe, managing 1.3 million parking spaces and approximately 4,300 employees.
About the Role: Customer Service Advisor – Providing a positive and excellent customer journey from beginning to end and working to ensure customer satisfaction.
What will you do?
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers, and advise them how to appeal correctly.
- You will work 2 x 12-hour shifts per week although this may change if overtime is required.
What will you bring?
- Previous experience working in a call centre environment is an advantage, although not essential.
- We are looking for someone with a basic knowledge on computers.
- You will be target-oriented, customer-focused, and have a friendly manner.
What is on offer to you?
- Full training will be provided.
- Chance to learn multiple skills in different sectors of the parking industry.
- Pension Scheme.
- Competitive wage of £13,968.24 per annum.
- Free town centre parking.
Does this sound like you? Then please apply now!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared, with challenging projects and an atmosphere of fostering and support. Staff have the training openings to fulfil their potential while aiming for excellence in their work.
Weekend Customer Service Advisor in Wigan employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Service Advisor in Wigan
✨Tip Number 1
Get to know the company! Research APCOA and their values. When you understand what they stand for, you can tailor your conversation to show how you fit right in. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing with a friend or family member. The more comfortable you are talking to people, the better you'll shine during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you’ve handled customer queries or resolved issues. This will help you demonstrate your skills and show that you’re target-oriented and customer-focused.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Weekend Customer Service Advisor in Wigan
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience you have. We want to see how you've made customers happy in the past, so share specific examples that showcase your communication skills and problem-solving abilities.
Tailor Your Application: Don’t just send a generic application! Take a moment to read through the job description and tailor your CV and cover letter to match. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at APCOA PARKING UK
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences, even if they’re not from a call centre. Think about how you’ve handled difficult customers or resolved issues in the past.
✨Familiarise Yourself with APCOA
Do a bit of research on APCOA and their services. Understanding their role in parking management will help you answer questions more confidently and show that you're genuinely interested in the company.
✨Practice Common Interview Questions
Prepare for typical interview questions like 'How do you handle stress?' or 'Can you give an example of excellent customer service?' Practising your answers will help you articulate your thoughts clearly during the interview.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, make sure to demonstrate your verbal skills during the interview. Speak clearly, listen actively, and don’t hesitate to ask for clarification if you need it.
