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- Tasks: Handle calls and provide top-notch customer service in a dynamic control room.
- Company: Join a market leader in the Parking industry with a Gold status for employee investment.
- Benefits: Earn £12.71 per hour, enjoy employee discounts, and receive full training.
- Other info: Flexible weekend hours with opportunities for growth and recognition.
- Why this job: Make a real impact from day one while developing your skills in a supportive environment.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
The predicted salary is between 15862 - 15862 £ per year.
Location: Wigan
Hours: 24 hours per week
Salary: £15,862 per annum / £12.71 per hour
Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one? As a market leader in the Parking industry, we pride ourselves on offering tailor‑made solutions to our clients.
We are looking for highly customer‑focused individuals to join our existing Customer Service Team in Wigan. As a Control Room Operative, you will provide professional and helpful responses to customers whilst maintaining the highest service standards.
What you’ll do:
- Take inbound telephone calls
- Respond to email enquiries
- Take intercom calls
- Ensure the accuracy of information provided is paramount
- Certify accuracy and demonstrate a high attention to detail
What you’ll bring:
- Excellent customer service skills
- Effective listening to build rapport with customers
- Ability to respond to enquiries in a professional manner
- Excellent written and verbal communication skills
- Ability to absorb new information
- Ability to multitask and adapt
- Able to work with minimum supervision
What we’ll offer you:
- £15,862 per annum / £12.71 per hour
- 24 hours per week (Saturday and Sunday, 08:00‑20:00)
- Employee of the month award scheme
- Pension scheme
- Employee discount
- Training and development (full accredited training will be provided to all successful candidates)
Must be 18 or over to apply. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared, and through challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Weekend Control Room Operative in Wigan employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Control Room Operative in Wigan
✨Tip Number 1
Get to know the company! Research APCOA Parking Services and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering great service, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and responding to enquiries.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, be prepared to discuss how you've successfully managed multiple tasks in the past. This will demonstrate that you can handle the fast-paced environment of a control room.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site for the best chance of landing the job. Plus, it shows you're proactive and keen to join our fantastic team!
We think you need these skills to ace Weekend Control Room Operative in Wigan
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and live situations before, so share specific examples that demonstrate your ability to deliver great service every time.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, attention to detail is key, so proofread your application for any errors!
Tailor Your Application: Take a moment to tailor your application to the Control Room Operative role. Use the job description as a guide and make sure to mention how your skills align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the information you need about the role there too. Don’t miss out!
How to prepare for a job interview at APCOA PARKING UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Weekend Control Room Operative. Familiarise yourself with the key tasks like handling inbound calls and responding to enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled customer interactions. Think about how you built rapport and resolved issues effectively, as these stories will highlight your suitability for the job.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a role that requires effective communication and understanding customer needs, so showing this skill can set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations in the control room. Think about potential challenges you might face and how you would respond. This preparation will help you convey your problem-solving skills and ability to stay calm under pressure.