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- Tasks: Lead and motivate a customer service team on weekends to achieve goals.
- Company: Join a supportive company that values diversity and teamwork.
- Benefits: Earn £18,000 annually with 25 days holiday and training opportunities.
- Other info: Enjoy a motivating workplace with opportunities for personal growth.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Strong communication skills and previous leadership experience preferred.
The predicted salary is between 18000 - 18000 £ per year.
Location: Wigan
Hours: 24 hours per week (Sat+Sun only)
Salary: £18,000 per annum
Do you have good customer service experience? Do you have experience in a supervisory role? Are you a team player? Are you looking for weekend work?
We are looking for a Weekend Supervisor to manage and oversee one of our Customer Service Teams, someone to identify and assist in the development of new business whilst having a positive attitude and be involved in supporting management in instigating changes. You will be a strong communicator who is looking to make a difference within the team.
What will you do?
- Lead and motivate call centre staff and delegate responsibilities to ensure team goals are achieved.
- Assess employees and provide feedback weekly, provide mentorship and training to maximise performance.
- React to underperformance.
- Oversee issues and ensure that Management are kept informed.
- Produce team rota within budget and monitor contract spend in relation to uniform and other equipment, ensuring effective cost control.
- Seek continuous improvement by reviewing processes to maintain staff enthusiasm.
- Delegate responsibilities to ensure team goals are achieved.
- Develop, coach and monitor the team in relation to systems knowledge and service requirements.
- Set goals, conduct appraisals and identify training needs for operational staff.
- Complete daily, weekly, and monthly reports in line with the client and APCOA’s reporting requirements.
What will you bring?
- Ability to communicate well and encourage open dialogue within their team.
- Ability to manage people and communicate well orally and in writing.
- Good team player.
- Organised and reliable.
- Leadership skills.
- Previous leadership experience is desired.
What we’ll offer you:
- Annual salary of £18,000.
- 24 hours per week - 12 hour shift (Saturday and Sunday).
- 25 days holidays + 8 BHs (pro rata).
- Training and Development.
- Pension Scheme.
Does the above sound like an opportunity for you? If so, please apply and we will get back to you as soon as possible.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Customer Service Team Weekend Supervisor in Wigan employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Weekend Supervisor in Wigan
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Team Weekend Supervisor, you'll need to lead and motivate your team. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and serious about the role. Think about what you want to know regarding team dynamics or how they measure success in the position.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in making a positive impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Team Weekend Supervisor in Wigan
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made a difference in previous roles, so share specific examples that showcase your skills and achievements.
Leadership Experience is Key: Since we're looking for someone with supervisory experience, don’t forget to mention any leadership roles you've had. We love to see how you've motivated teams and handled challenges, so give us the juicy details!
Be Yourself!: We value authenticity, so let your personality shine through in your application. Use a friendly tone and show us why you’re passionate about this role and how you can contribute to our team culture.
Apply Through Our Website: To make things easier for both of us, please apply directly through our website. This way, we can keep track of your application and get back to you as soon as possible. We can't wait to hear from you!
How to prepare for a job interview at APCOA PARKING UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Team Weekend Supervisor. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like leading a team and managing performance.
✨Showcase Your Leadership Skills
Since this role requires supervisory experience, be ready to discuss specific examples where you've successfully led a team. Highlight situations where you motivated staff, handled underperformance, or implemented changes that improved team dynamics.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle team challenges. Prepare scenarios where you had to react to underperformance or manage conflicts within a team, and explain your thought process and outcomes.
✨Demonstrate Your Communication Style
Effective communication is key in this role. During the interview, practice clear and concise responses. Show that you can encourage open dialogue by asking insightful questions about the team culture and how management supports communication within the team.