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For Companies At a Glance
- Tasks: Handle calls and live situations while delivering top-notch customer service.
- Company: Join a supportive team at APCOA in Wigan.
- Benefits: Earn £12.71 per hour with employee discounts and training opportunities.
- Other info: Flexible 3 on 3 off shifts with career development potential.
- Why this job: Make a real impact from day one in a dynamic work environment.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 26400 - 26400 £ per year.
Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one? We are looking for highly customer-focused individuals to join our existing Customer Service Team in Wigan. As a Control Room Operative, you will provide professional and helpful responses to customers while maintaining the highest service standards.
Shift Pattern
- Working 3 days out of 7 – inclusive of weekends.
- 3 x 12 hour shifts, 3 days off, repeating.
- Working hours between 8AM – 8PM.
- 1 hour lunch, 2 20‑minute breaks.
What you’ll do
- Take inbound telephone calls
- Respond to email enquiries
- Take intercom calls
- Ensure the accuracy of information provided is paramount
- Certify accuracy and a high attention to detail
- Assisting with the Irish Clamp release
What you’ll bring
- Excellent customer service skills
- Effective listening to build rapport with our customers
- Be able to respond to enquiries in a professional manner
- Excellent written and verbal communication skills
- Ability to absorb new information
- Ability to multitask and adapt
- Able to work with minimum supervision
- Experience of working in the parking industry is desirable but not essential
- Full accredited training will be provided to all successful candidates
What we’ll offer you
- £12.71 per hour
- 38.5 hours per week – 3 on 3 off
- Employee of the month award scheme
- Pension scheme
- Employee discount
- Training and development
Must be 18 or over to apply. We are committed to ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
Control Room Operative - Wigan - Full time, 3 on 3 off - £12.71 Per Hour employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operative - Wigan - Full time, 3 on 3 off - £12.71 Per Hour
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on APCOA. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you handle live situations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share examples! Think of specific instances where you've delivered excellent customer service or handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Control Room Operative - Wigan - Full time, 3 on 3 off - £12.71 Per Hour
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you handle calls and live situations, so share any relevant examples that showcase your ability to deliver great service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your communication skills, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the Control Room Operative position. Mention specific skills from the job description, like effective listening and attention to detail, to show us you’re the right person for the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at APCOA PARKING UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Operative. Familiarise yourself with handling calls, responding to enquiries, and the importance of accuracy in information. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great customer service, prepare examples from your past experiences where you’ve excelled in this area. Think of situations where you’ve effectively listened to customers and resolved their issues. This will show that you can handle live situations confidently.
✨Practice Effective Communication
As a Control Room Operative, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your skills and experiences in a professional manner.
✨Be Ready to Adapt
The ability to multitask and adapt is crucial in this role. Prepare to discuss how you manage multiple tasks or unexpected situations. Think of examples where you’ve had to think on your feet and how you handled those challenges, as this will highlight your suitability for the job.