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- Tasks: Provide top-notch support for business-critical applications and troubleshoot issues.
- Company: Join a supportive and inclusive tech team at APCOA in Uxbridge.
- Benefits: Enjoy a £30,000 salary, hybrid work, 25 days holiday, and a pension scheme.
- Why this job: Make a real impact by ensuring smooth operations of essential applications.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft environments.
- Other info: Great opportunities for career growth and skill development in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you an IT professional who thrives on solving problems, improving systems, and keeping business-critical applications running smoothly? Do you enjoy working in a process-driven environment where attention to detail really matters?
We’re looking for an IT Application Support Analyst to join our established IT team based in Uxbridge, working in a hybrid model. In this role, you’ll play a key part in supporting and maintaining the applications our business relies on every day.
You’ll provide high-quality, customer-focused support, acting quickly and efficiently to resolve application and system issues. This is a hands-on role where you’ll work closely with internal users and third-party suppliers to ensure application services remain stable, reliable, and fit for purpose.
What you’ll be doing:
- Provide first and second line application support for business-critical systems, ensuring high availability and minimal disruption.
- Configure, support, and maintain applications in line with business and operational requirements.
- Troubleshoot application, system, and data-related issues, performing root cause analysis where appropriate.
- Analyse application inputs, outputs, and data flows to ensure accuracy and continuity of business operations.
- Monitor application performance and business processes, responding to alerts and proactively identifying issues.
- Log, track, and manage incidents, service requests, and problems through the service management system.
- Escalate and coordinate issues with third-party vendors and suppliers, managing incidents through to resolution.
- Support bespoke SQL-based applications, including basic query validation and data checks.
What you’ll bring:
- Proven experience in an IT Application Support, Systems Support, or similar role.
- Strong troubleshooting skills with the ability to diagnose application and system issues.
- Experience providing first and second line support in a business-critical environment.
- Knowledge of Microsoft-based environments (Windows OS, Office 365, Active Directory).
- Experience supporting database-driven applications (basic SQL querying or data validation).
- Familiarity with incident, problem, and change management processes.
- A process-driven mindset with experience working to SLAs and KPIs.
- Excellent communication skills, ability to translate technical issues for non-technical users.
- High attention to detail and a proactive approach to improving systems and processes.
What we offer:
- £30,000 per annum salary.
- Hybrid working with an Uxbridge head office base.
- Company Pension.
- Staff discount scheme.
- 25 Days holiday plus 8 Bank holidays.
- A supportive and collaborative team environment.
- Opportunities to develop your technical skills and grow your career.
At APCOA, we’re committed to creating a fair, inclusive, and motivating workplace where everyone can succeed. We value diversity, share our successes, and support each other through challenging and rewarding projects.
Sound like the next step for you? Click Apply today and one of our team will be in touch.
IT Application Support Analyst in Uxbridge employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Analyst in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Application Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. We recommend practising common scenarios you might face in the role. Show them you can think on your feet and solve problems like a champ!
✨Tip Number 3
Don’t forget to research the company! Understanding their business-critical applications and how you can contribute will set you apart. We want to see you excited about the role and ready to make an impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Application Support Analyst in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Application Support and showcases your troubleshooting skills. We want to see how you've tackled similar challenges in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting business-critical applications and how your skills align with our needs. Keep it concise but impactful!
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at APCOA PARKING UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft environments and SQL. Be ready to discuss your experience with troubleshooting application issues and how you've resolved them in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in previous roles. Think about specific incidents where you provided first or second line support and how you managed to keep systems running smoothly.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to demonstrate that you can translate complex issues for non-technical users, so think of scenarios where you’ve done this successfully.
✨Be Process-Driven
Familiarise yourself with incident and change management processes. Be prepared to discuss how you’ve worked to SLAs and KPIs in the past, and how you ensure high availability and minimal disruption in your work.
